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Sunstar Hotel Zermatt

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Front of property
Indoor spa tub
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Overview of Sunstar Hotel Zermatt

Sunstar Hotel Zermatt

4.0 star property
Mountain hotel in Zermatt with restaurant and bar/lounge

9.2/10 Superb

329 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bathtub
  • Bar
  • 24/7 front desk
Map
Untere Mattenstrasse 50, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 78 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt Station - 6 min walk
  • Free train station pickup

Restaurants

  • Restaurant Walliserstube - 2 min walk
  • Chez Heini - 3 min walk
  • Bäckerei Fuchs - 4 min walk
  • Chalet da Giuseppe - 5 min walk
  • Pizzeria Le Vieux Valais - 6 min walk

About this property

Sunstar Hotel Zermatt

Located near a train station, Sunstar Hotel Zermatt is a great choice for a stay in Zermatt. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upmarket hotel include a bar/lounge, a sauna and a terrace. Fellow travellers like the helpful staff and breakfast.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 44 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 10:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Free train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Ski passes
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Skiing lessons nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • Meeting room
  • Computer station
  • Conference space (861 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1961
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Grab bar near toilet

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Free stocked minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed between 18 April and 20 May.

Children & extra beds

  • Rollaway beds are available for CHF 25 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pets

  • Pets are allowed for an extra charge of CHF 25 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Hotel Sunstar Zermatt
Sunstar Hotel Zermatt
Sunstar Style
Sunstar Style Hotel
Sunstar Style Hotel Zermatt
Sunstar Style Zermatt
Sunstar Zermatt
Sunstar Hotel
Sunstar Hotel Zermatt Hotel
Sunstar Hotel Zermatt Zermatt
Sunstar Hotel Zermatt Hotel Zermatt

Frequently asked questions

Is Sunstar Hotel Zermatt currently open?
The property is closed between 18 April and 20 May.
Does Sunstar Hotel Zermatt offer free cancellation for a full refund?
Yes, Sunstar Hotel Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sunstar Hotel Zermatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sunstar Hotel Zermatt?
Yes, dogs are welcome. There's a charge of CHF 25 per pet, per night. Food and water bowls are available.
Is parking offered on site at Sunstar Hotel Zermatt?
Sorry, there's no on-site parking at Sunstar Hotel Zermatt.
What are the check-in and check-out times at Sunstar Hotel Zermatt?
You can check in from 4:00 PM - 10:00 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Sunstar Hotel Zermatt and nearby?
Have fun with activities such as cycling, hiking and rafting, and practise your swing at the nearby golf course. Enjoy amenities such as a sauna and a garden.
Are there restaurants at or near Sunstar Hotel Zermatt?
Yes, there's an on-site restaurant. Nearby restaurants include Chez Heini (3-min walk), Bäckerei Fuchs (4-min walk) and Chalet da Giuseppe (5-min walk).
What's the area around Sunstar Hotel Zermatt like?
Sunstar Hotel Zermatt is a short 4-minute walk from Zermatt (QZB-Zermatt Train Station) and 17 minutes' walk from Sunnegga Ski Resort. Travellers say that this hotel is in a good location.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

The view from the balcony was breathless. The staff was very friendly, and the service and the hotel's amenities were great.
Elena, 3-night family trip
Verified Expedia guest review

6/10 Good

Breakfast was awful recycled food from days before. First day my blow dryer broke but it was fixed the next dsy
Cynthia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel in Zermatt, walking distance to the train up to gornergrat or the sunnegga funicular. Very nice, helpful staff.
Anthony, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Adan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great place friendly people
From the check in to breakfast and check out everyone was super friendly and accommodating. The room was modern with very nice details . The photo is a view from my balcony on the second floor
floyd, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it! Very friendly, good breakfast. I enjoyed the hot tub! Great views
Eli, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zermatt nice
Close to the train station. Clean and friendly. Great breakfast included with the room. Walkable town with great early season skiing. You don’t need a room with a view of the Matterhorn because you’re going to ride the lifts and get pictures up close anyway. While it’s expensive to visit (eat out and shop) the Sunstar was reasonable and we’ll worth the stay.
Richard, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Satyam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Had a wonderful experience! I recommend this property for: 1. Stunning view of the village and Matterhorn from the balcony of my room 2. Very good breakfast buffet 3. Well-designed room with nice decorations and lights 4. Staff speaks excellent English 5. 5 min to the train station, the main shopping street and Gornergrat Bahn station, 2 min walk to Sunnegga station 6. Lastly, when I checked out, there were pouring rain. The staff kindly drove me to the train station!
Hai Wei, 2-night trip
Verified Expedia guest review