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1 room, 2 adults

Garden Palace Hotel Surabaya, Surabaya

4-star4 stars
Jalan Yos Sudarso 11SurabayaEast Java60271Indonesia

4-star hotel in Surabaya with 3 restaurants, 2 bars/lounges
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

Good7.4
Breakfast
Tasty breakfast
Food
Delicious food
Wellness Area
Wellness & sports facilities could be improved
Pool
Pool should be renewed
26See all 26 Hotels.com reviews
From 320 reviewsTripAdvisor Traveller Rating

Garden Palace Hotel Surabaya, Surabaya

from $35
  • Superior Room King Bed
  • Deluxe Room King Bed
  • Royale Club King Bed
  • Royale Suite
  • Standard Classic King Bed
  • Standard Classic Twin Bed
  • Royale Club Twin Bed
  • Superior Room Twin Bed
  • Deluxe Room Twin Bed

What’s around Garden Palace Hotel Surabaya, Surabaya

Landmarks

  • Surabaya Plaza Shopping Mall - 4 min walk
  • World Trade Centre - 6 min walk
  • Submarine Monument (Monumen Kapal Selam) - 6 min walk
  • Grahadi - 6 min walk
  • Joko Dolog Statue - 7 min walk
  • Sharp Bamboo Monument - 7 min walk
  • Grand City Surabaya - 13 min walk
  • Tunjungan Plaza - 13 min walk

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Surabaya Gubeng Station - 18 min walk
  • Surabaya Pasar Turi Station - 11 min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Limited parking
  • RV, bus, and truck parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 360 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking (limited) *

  • RV/bus/truck parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Nightclub
  • Health club
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) -
  • Conference space size (meters) -
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Green House - This restaurant specializes in international cuisine. Open 24 hours.

Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.

Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

Garden Palace Hotel Surabaya, Surabaya’s small print

Also known as

  • Garden Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs IDR 6000 per day

Valet parking costs IDR 20000 per day

Rollaway beds are available for IDR 422000.0 per night

Breakfast is offered for an extra charge of IDR 121000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.4 From 26 reviews

Garden Palace Hotel Surabaya, Surabaya
Good6.0
Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Kumar, us2 night trip
Garden Palace Hotel Surabaya, Surabaya
Very Good8.0
Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Frankie, sg2 night trip
Garden Palace Hotel Surabaya, Surabaya
Very Good8.0
Good
Location is good.... staff very friendly....
Chang, sg3 night trip
Garden Palace Hotel Surabaya, Surabaya
Good6.0
Palace should be palatial
I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Peter, au6 night trip
Garden Palace Hotel Surabaya, Surabaya
Fair4.0
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Dwi Retno, jp1 night trip

See all reviews

Garden Palace Hotel Surabaya, Surabaya

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