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Garden Palace Hotel Surabaya Powered by Archipelago

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Lobby
Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
Royalle Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
View from room
Menteri Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Overview of Garden Palace Hotel Surabaya Powered by Archipelago

Garden Palace Hotel Surabaya Powered by Archipelago

4.0 star property
4-star hotel in Surabaya with 3 restaurants and 2 bars/lounges

7.0/10 Good

73 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • 24/7 front desk
Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

Room options

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • Zangrandi - 2 min walk
  • Anda fit - 5 min walk
  • Excelso - 6 min walk
  • Coffee Toffee - 6 min walk
  • Bangi Kopitiam - 7 min walk

About this property

Garden Palace Hotel Surabaya Powered by Archipelago

A great choice for a stay in Surabaya, Garden Palace Hotel Surabaya Powered by Archipelago features a nightclub and offers an airport shuttle (available 24 hours) for IDR 250000 per vehicle. Guests can indulge in massages, and Green House, one of 3 restaurants, serves international cuisine. Other highlights at this upmarket hotel include 2 bars/lounges, a health club and a 24-hour fitness centre.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 360 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Secured uncovered on-site self-parking (IDR 60000 per day; includes in/out privileges)
  • Secured uncovered on-site valet parking (IDR 25000 per day; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free babysitting
  • Local/corner shop

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (8608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness centre
  • Spa services
  • Nightclub

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Premium bedding
  • Memory-foam mattress

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Green House – This restaurant specialises in international cuisine. Open 24 hours.
Ming Court – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Vista Jazz – This bistro specialises in international cuisine and serves dinner and light fare.
Curabhaya – This lobby lounge specialises in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas – This bar specialises in international cuisine and only serves light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 13 costs IDR 250000 (one-way)

Parking

  • Uncovered self-parking costs IDR 60000 per day with in/out privileges
  • Uncovered valet parking costs IDR 25000 per day with in/out privileges
  • RV/bus/lorry parking is available for an extra charge
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Garden Palace Hotel Surabaya
Garden Palace Hotel
Garden Palace Surabaya
Garden Palace Hotel Surabaya, Java
Garden Palace Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago Hotel
Garden Palace Hotel Surabaya Powered by Archipelago Surabaya

Frequently asked questions

Does Garden Palace Hotel Surabaya Powered by Archipelago offer free cancellation for a full refund?
Yes, Garden Palace Hotel Surabaya Powered by Archipelago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Garden Palace Hotel Surabaya Powered by Archipelago?
As of 4 February 2023, prices found for a 1-night stay for 2 adults at Garden Palace Hotel Surabaya Powered by Archipelago on 5 February 2023 start from €28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Garden Palace Hotel Surabaya Powered by Archipelago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Garden Palace Hotel Surabaya Powered by Archipelago?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Garden Palace Hotel Surabaya Powered by Archipelago?
Yes. Self-parking costs IDR 60000 per day. Valet parking costs IDR 25000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Garden Palace Hotel Surabaya Powered by Archipelago?
Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one-way.
What are the check-in and check-out times at Garden Palace Hotel Surabaya Powered by Archipelago?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Garden Palace Hotel Surabaya Powered by Archipelago and nearby?
Garden Palace Hotel Surabaya Powered by Archipelago has 2 bars, a nightclub and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near Garden Palace Hotel Surabaya Powered by Archipelago?
Yes, there are 3 on-site restaurants, featuring international cuisine. Nearby restaurants include Anda fit (5-min walk), Excelso (6-min walk) and Coffee Toffee (6-min walk).
What's the area around Garden Palace Hotel Surabaya Powered by Archipelago like?
Garden Palace Hotel Surabaya Powered by Archipelago is in the heart of Surabaya, a short 12-minute walk from Tunjungan Plaza and 4 minutes' walk from Surabaya Plaza Shopping Mall.

Reviews

7.0

Good

6.7/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.3/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jieling, 2-night trip
Verified Hotels.com guest review

8/10 Very good

wordlington, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Willy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Saad, 3-night trip
Verified Hotels.com guest review

4/10 Fair

jonny, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, need better wifi
Widodo, 1-night family trip
Verified Hotels.com guest review

6/10 Good

improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Marc, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel
Great
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Defiantly will stay again
Great
1-night trip
Verified Hotels.com guest review