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Garden Palace Hotel Surabaya, Surabaya

4 stars4 stars
Jalan Yos Sudarso 11SurabayaEast Java60271Indonesia
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Good3.6 / 5
Room
Room is all right
Location
Great location
Breakfast
Tasty breakfast
Cleanliness
Quite clean
32See all 32 Hotels.com reviews
From 253 reviewsTripAdvisor Traveller Rating

Garden Palace Hotel Surabaya, Surabaya

from $33
  • Deluxe Theme Room
  • Royale Club
  • Superior Room
  • Royale Club Suite
  • Deluxe Room
  • Standard Room
  • Standard Classic Room

At a glance

Key facts

Hotel size

  • This hotel has 360 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking (limited) *

  • RV/bus/truck parking

Also known as

  • Garden Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs IDR 6000 per day

Valet parking costs IDR 20000 per day

Rollaway beds are available for IDR 422000 per night

Breakfast is offered for an extra charge of IDR 121000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Nightclub
  • Health club
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 7
  • Conference space size (feet) - 8608
  • Conference space size (meters) - 800
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Green House - This restaurant specializes in international cuisine. Open 24 hours.

Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.

Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

Garden Palace Hotel Surabaya, Surabaya’s small print

Also known as

  • Garden Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs IDR 6000 per day

Valet parking costs IDR 20000 per day

Rollaway beds are available for IDR 422000 per night

Breakfast is offered for an extra charge of IDR 121000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 32 reviews

Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
Good service and clean rooms
Wifi is free is fast. Service is great with clean and spacious rooms.
Other trip
Garden Palace Hotel Surabaya, Surabaya
Good3.0 / 5
Hotel in renovation.
The stay was good because we were close to the Rail Riad station. The Hotel is being renovated and we had trouble with the cleanliness and a/c. We changed room 2 times. The staff was helpful with that.
Family trip
Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
Nice hotel but.....
I love to stay at this hotel but check-in n check-out proccess was taking too long time to wait. The receiptionist was not friendly at all. I love the breakfast food. It's delicious.
2 night family trip
Garden Palace Hotel Surabaya, Surabaya
Good3.0 / 5
A week at Garden Palace Hotel Surabaya
Hotel is at a Great location for shopping. Taxi easily available. Staff is courteous. Almost all staff (including Hotel Manager) can't speak basic English ; communication is a problem unless you can speak Indonesian.
5 night family trip
Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
relatively good
I will come next time
1 night business trip

See all reviews

Garden Palace Hotel Surabaya, Surabaya

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