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Hotel Casa Los Puntales, Cartagena

3 stars
Calle de Los Puntales, Carrera 9 #37-36Ciudad Amurallada, San Diego, CartagenaBolivar78596Colombia, 800-491-6126
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2.8 / 5
Location
Great location
Value
Value for money could be better
Comfort
More comfort would be nice
Room
Room needs to be redecorated
12See all 12 Hotels.com reviews
From 74 reviewsTripAdvisor Traveller Rating

Hotel Casa Los Puntales, Cartagena

Hotel Info: 866-539-8117

from $43
  • Junior Suite
  • Standard Single Room, Private Bathroom, Courtyard Area
  • Double Room
  • Standard Suite, 1 King Bed, Private Bathroom, Tower
  • Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is 1:00 PM
Airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle at scheduled times *

  • Cruise terminal shuttle *

Parking

  • No parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

  • Casino shuttle *

Also known as

  • Casa Los Puntales
  • Casa Los Puntales Cartagena
  • Hotel Casa Los Puntales
  • Hotel Casa Los Puntales Cartagena
  • Los Puntales
  • Puntales

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: USD 3 per person, per night

Optional extras

Rollaway beds are available for USD 44 per night

Airport shuttle service is offered for an extra charge of USD 37 per vehicle (one way)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free full breakfast daily
  • Restaurant
Things to do
  • Pool sun loungers
  • Spa tub
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1808
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
Sleep well
  • Sofa bed
  • Sofa bed size double
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • First-run movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Hotel Casa Los Puntales, Cartagena’s small print

Also known as

  • Casa Los Puntales
  • Casa Los Puntales Cartagena
  • Hotel Casa Los Puntales
  • Hotel Casa Los Puntales Cartagena
  • Los Puntales
  • Puntales

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: USD 3 per person, per night

Optional extras

Rollaway beds are available for USD 44 per night

Airport shuttle service is offered for an extra charge of USD 37 per vehicle (one way)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.8 /5 from 12 reviews

Hotel Casa Los Puntales, Cartagena
Excellent4.0 / 5
Excellent Location - be aware of stairs
This hotel is located inside the old city, exactly where you want to be, near plazas, restaurants etc... I do recommend this hotel. However, be aware that there are stairs with high steps to go to the second floor where the rooms are and if you are not use to exercise, your calves will suffer a bit and there is a lot of walking in the city. THe service is great and the rooms are very clean.
4 night romance trip
Hotel Casa Los Puntales, Cartagena
Fair2.0 / 5
check your bill!
1. Tried to charge me extra money and argue the price I reserved was in USd. Using the current exchange rate, it was still way off. Had to argue for 45 minutes but finally they adjusted my bill. At least they did that. 2. When I arrived, the receptionist told me the internet was broken so they did not have my reservation. I am pretty sure he was high because he first told me they had no rooms but later said they actually do. So it took a very confusing 45 minutes to check in. 3. A/C was totally broken so we had to change rooms. Breakfast was delicious though! The cook was a sweet lady also :)
2 night romance trip

See all reviews

Hotel Casa Los Puntales, Cartagena

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