Hotel Taj Resorts, Agra

LIft was broken so we and the porter were trapped in tiny space for 10 scary minutes. Hotel personnel wouldn’t let our driver call the room and told us to use their driver instead. Only good thing was great location near the Taj Mahal east gate.

The best thing about this hotel is its location and price. It's a short walk to the east gate entrance to the Taj Mahal, and so was very convenient for our visit. Everything else was mediocre or inconvenient. The food was just okay, but there was live music during dinner on the rooftop that created a nice ambiance. No ambiance at all for breakfast. The internet did not function well in my room but did in the lobby. The elevator broke, meaning we had to make several trips up and down five flights of stairs. There are workshops and stores inside the hotel and we felt some pressure to shop, which was not appreciated.

Literally the worst hotel experience I've had in a long time. We booked a kingsized bed, got two twin beds. And if you are of even average height, you'd understand how inadequate the Indian twin sized beds can be. The night guy at the front desk was straight up rude. The room had an flower vase with no flowers, but a puddle of water that served most excellently as a breeding around for a colony of mosquitoes. I'm guessing the water hadn't been changed in a long time. We put the vase outside our room in the hallway, where it dutifully stayed for the remainder of our trip. The fridge created so much noise we had to unplug it, but then the sound of buzzing mosquitoes was so scary, we turned the fridge back on to get a few hours of sleep. The nightshift front desk guy didn't even have the courtesy to issue a proper apology, or suggest any remedy. Just a 'We're sorry, we can't do anything about this' with less emotion and conviction than a chatbot. The breakfast was terrible. They have this neat scheme going where all complaints are met with 'i'm just the front desk guy, the manager is the one who can make any decisions', but this mythical manager never seems to be around. It's a pity, because the hotel is in a great position to leverage its awesome location. But the management needs to change.

Lovely property with good restaurants, a rooftop swimming pool, and viewing pavilion for watching the sun rise over the Taj Mahal. Our room rate included both breakfast and dinner, and we thoroughly enjoyed both meals. It was easy to arrange transportation and tickets to the Taj Mahal right from the street in front of the hotel.

I booked a room with city view - when i checked in they gave me a room in the basement. It was muggy & air conditioner didn't work. The bathroom shower was not functioning properly. The drain in the shower was not draining so when you shower you are standing in feet deep dirty water. Horrible experience.