The Arista Hotel

Photo gallery for The Arista Hotel

Primary image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Arista Club | Minibar, in-room safe, desk, soundproofing

Overview of The Arista Hotel

The Arista Hotel

4.5 star property
Luxury hotel in Palembang with 3 restaurants and spa

8.6/10 Fabulous

38 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl. Kapt. A. Rivai, Palembang, South Sumatra, 30129
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Children's pool
  • 24-hour room service
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

Getting around

  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 12 min drive
  • Airport shuttle (surcharge)

About this property

The Arista Hotel

4.5-star luxury hotel in the business district
At The Arista Hotel, you can look forward to a round-trip airport shuttle, dry cleaning/laundry services and a bar. Indulge in a massage at Arista Wellness Center, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Indonesian cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fitness centre and a business centre.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Free newspapers, a front desk safe and a 24-hour front desk
  • Luggage storage, a lift and a ballroom
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All guest rooms at The Arista Hotel offer thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 142 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative Antigen COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative Antigen COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 48 hours prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Arista Wellness Center. Services include massages. The spa is equipped with a sauna.

Dining

1000 Rasa Coffee Shop – This restaurant specialises in Indonesian cuisine and serves breakfast, lunch and dinner.
Golden Abalone Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Brava Parlour – This restaurant specialises in international cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 595000.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative Antigen COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 48 hours prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Arista Hotel Palembang
Arista Hotel
Arista Palembang
The Arista Hotel Hotel
The Arista Hotel Palembang
The Arista Hotel Hotel Palembang

Frequently asked questions

Does The Arista Hotel offer free cancellation for a full refund?
Yes, The Arista Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Arista Hotel?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at The Arista Hotel on 30 September 2022 start from €79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Arista Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Arista Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Arista Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Arista Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by The Arista Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Arista Hotel?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at The Arista Hotel and nearby?
The Arista Hotel has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near The Arista Hotel?
Yes, there are 3 on-site restaurants, featuring Indonesian cuisine. Nearby restaurants include Pempek Pak Raden (4-min walk), De Dapour (8-min walk) and Pempek Beringin (10-min walk).
What's the area around The Arista Hotel like?
The Arista Hotel is a short 6-minute walk from Jakabaring Stadium and 6 minutes' walk from Palembang Square Mall.

Overall score and ratings

8.6

Fabulous

8.3/10

Cleanliness

8.5/10

Staff & service

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Edward, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charless, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The best in palembang
Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Marcelinne, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmed, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel at great location. Opposite mall have all shopping and restaurants.
GOPAL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good stay
Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.
Verified Hotels.com guest review

8/10 Very good

Nice Hotel in the busy street
Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Jeslyn, 1-night trip
Verified Expedia guest review

8/10 Very good

A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Patrick, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service! They were very professional
I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Tina, 2-night business trip
Verified Hotels.com guest review