Apr 26, 2023
Beware location deceptive
Generally, disappointed as location was a primary factor in our hotel selection. We booked with P&J specifically to be in the old town. Unfortunately, our room was in a building 10 mins walk away outside of the old town. While Lubicz Street is in the room title, it's not something a customer should have to look for when booking a hotel that is set to a specific location. This needs to be much more clearly marked and directly confirmed with the customer. Communication to get keys after hours was clear but instructions to find the room (another building) was very confusing - no map provided or indication on how long the walk would be. Photo shown in instructions wasn't even the right building. Room itself was generally fine but shower head holder was broken which was annoying.
Verified Hotels.com guest review