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Hacienda Chichen Resort & Yaxkin Spa, Piste

3.5 stars
Carretera Libre 180 KM 120Zona Hotelera de Chichen Itza, PisteYUC97752Mexico, ‏‎800-491-6126
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Excellent4.5 / 5
Amenities
Great amenities
Vibe
Awesome vibe
Comfort
Rather comfortable
Value for money
Poor value for money
70See all 70 Hotels.com reviews
From 633 reviewsTripAdvisor Traveller Rating

Hacienda Chichen Resort & Yaxkin Spa, Piste

Hotel Info: 866-539-8117

from $129
  • Room (Super Saver)
  • Honeymoon Room, 1 Queen Bed
  • Suite, 1 King Bed (Master)
  • Suite (Master)
  • Standard Double Room, 2 Double Beds
  • Double Room (Historic)

At a glance

Key facts

Hotel size

  • This hotel has 28 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
The front desk is open daily from 7 AM - 11:30 PM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free self parking

Offsite

  • Area shuttle within 6 km *

Also known as

  • Hacienda Chichen Resort
  • Hacienda Chichen Resort & Yaxkin Spa
  • Hacienda Chichen Yaxkin Spa
  • Hacienda Resort & Yaxkin Spa
  • Hacienda Yaxkin Spa
  • Hacienda Chichen Resort Yaxkin Spa
  • Hacienda Resort Yaxkin Spa

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 30 per pet, per day

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Full-service spa
  • Ecotours on site
Working away
  • One meeting room
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 1523
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Yaxkin Spa. Services include deep-tissue massages, hot stone massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

Dining

Los Faisanes - Overlooking the garden, this restaurant specializes in fusion cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Chilam Balam - Overlooking the garden, this bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Hacienda Chichen Resort & Yaxkin Spa, Piste’s small print

Also known as

  • Hacienda Chichen Resort
  • Hacienda Chichen Resort & Yaxkin Spa
  • Hacienda Chichen Yaxkin Spa
  • Hacienda Resort & Yaxkin Spa
  • Hacienda Yaxkin Spa
  • Hacienda Chichen Resort Yaxkin Spa
  • Hacienda Resort Yaxkin Spa

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 30 per pet, per day

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 70 reviews

Hacienda Chichen Resort & Yaxkin Spa, Piste
Excellent4.0 / 5
Perfect stay ---- Except the A/C system ruined it
The check-in went very smoothly. We were also invited to join a nature walk where they tour the hotel grounds. I must say this was a fascinating tour. They also took our payment ahead of time so we didn't have to go get tickets for Chichen Itza. We were also allowed private entry from the back straight into the ruins so we didn't have to wait in line or deal with the hassle of waking up for tickets. The hotel staff was wonderful. Very informative and helpful. We also dined in the hotel for dinner. We had a dinner for 2 that was fairly expensive ($140 USD) They had an onsite mariachi band that sang us a few songs while we dined on the open patio. There was only one HUGE problem with our stay. We turned on the A/C system while we went to dinner hoping to cool the room down... But it didn't get any colder. So ended up going to bed fairly early that evening and both woke up EXTREMELY hot and sweaty around 11 pm. The air conditioner was set to 16 Celsius but the room was extremely hot and humid. My husband had to wake up 3 times during the night and take a cold shower and barley got any sleep. The next morning I told the management and they said they would look into it. I wish we would have asked for another room but it was at 11 pm and we were exhausted.
1 night romance trip
Hacienda Chichen Resort & Yaxkin Spa, Piste
Outstanding5.0 / 5
High on Hacienda Chichen!
Wonderful! We were there for a family vacation to see the Mayan ruins. It had great access! They also set up a tour with a local Mayan who took us to sites still hidden in the jungle and not usually visited by tourist. My grandchildren loved it. This is a peaceful place with great food and guitar music at dinner. We would all highly recommend this place!!
3 night family trip
Hacienda Chichen Resort & Yaxkin Spa, Piste
Outstanding5.0 / 5
Hacienda Chichen is a peaceful retreat and I recommend staying there if you intend to see Chichen Itza in the morning before the hordes of tourists. Please note that this hotel did not have wifi.
1 night romance trip
Hacienda Chichen Resort & Yaxkin Spa, Piste
Outstanding5.0 / 5
5 star natural luxury without pretense
A fabulous hacienda which offers a transcending, magical experience upon entering the property, the Hacienda Chichen is luxurious yet ecological. For those seeking a natural style of excursion, this is a wonderful retreat which has a direct walking entrance to the Chichen Itza ruins. The staff is generous and very warm, wishing to fulfill your every request.
1 night family trip
Hacienda Chichen Resort & Yaxkin Spa, Piste
Outstanding5.0 / 5
Amazing! Beautiful, perfect, wonderful!
Absolutely beautiful. We couldn't believe our luck when we rolled up in our rental car at the Hacienda. The front entrance is gorgeous, and a good clue as to what the rest of the place is like. I am an interior designer so can be a bit... picky, let's say! about the places I stay. This place is beautiful. The hacienda is stunning and has been really thoughtfully restored. Someone has put a lot of effort into this place. Breakfast on the terrace overlooking the jungle... just amazing. The pool is wonderful. We stayed here to visit Chichen Itza and it was fabulous to walk right in from the grounds. The staff were wonderful. Delicious welcome drinks made with chaya from their organic garden. Just all was so perfect! Loved seeing all the wildlife and plant-life all around. Front desk kindly upgraded us to a room with wi-fi which was really great - we were able to research our trip from the room. After an amazing sleep my husband and I both agreed the bed was SO comfy! We pulled up the sheet to see what the mattress was - a cheapo hard spring mattress with a 2" memory foam topper!!! ha ha! Visit the pretty old chapel on the grounds before you leave. Hacienda Chichen is doing everything right.
2 night romance trip

See all reviews

Hacienda Chichen Resort & Yaxkin Spa, Piste

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