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1 room, 2 adults
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The City Royal Resort Hotel, Kampala

3 stars
Plot 8- 10 Kataza Close 1, BugolobiKampala37597Uganda, 800-491-6126
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Good3.2 / 5
  • The Wifi sucks, the connection drops you constantly and the speed is very very slow, to…Jun 20, 2016
  • Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was…Mar 16, 2016
15See all 15 Hotels.com reviews
From 24 reviewsTripAdvisor Traveller Rating

The City Royal Resort Hotel, Kampala

Hotel Info: 866-539-8117

from $108
  • Executive Room
  • Standard Suite
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at noon
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking (limited)

  • RV/bus/truck parking

Also known as

  • City Royal Kampala
  • City Royal Resort Hotel
  • City Royal Resort Hotel Kampala

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

English breakfast is offered for an extra charge of UGX 25000 per person (approximately)

Airport shuttle service is offered for an extra charge

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
Working away
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Garden
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • 54-cm flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pool - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Wagagai - This restaurant specializes in local and international cuisine and serves breakfast only.

Garden Bar - This bar specializes in local and international cuisine and serves lunch and dinner.

Recreation

On Site

  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

The City Royal Resort Hotel, Kampala’s small print

Also known as

  • City Royal Kampala
  • City Royal Resort Hotel
  • City Royal Resort Hotel Kampala

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

English breakfast is offered for an extra charge of UGX 25000 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 15 reviews

The City Royal Resort Hotel, Kampala
Excellent4.0 / 5
Not perfect but I intend on staying here again
Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.
2 night romance trip
The City Royal Resort Hotel, Kampala
Excellent4.0 / 5
Great Value for Money. Very kind staff
I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.
2 night trip
The City Royal Resort Hotel, Kampala
Excellent4.0 / 5
For the money its a good deal
I am a USA physician, I am a platinum member of Delta Airlines. I fly a lot and all over the world. I stay at a lot of hotels monthly. Compared to USA hotels, this hotel, like most Uganda hotels are substandard but compared to other hotels in Uganda this one is about the average. Average, meaning, the hotel needs fixing up, things dont work that should work, etc.. If you choose to stay here then know that there is no gym, there is no microwave, there is a fridge, the internet works good and is reliable, there is a complimentary small buffet breakfast, the swimming pool is ok but is open to the public, I stayed on the side opposite the pool because they do have parties by the pool that is noisy at night. The beds are hard, almost as hard at the floor. Room service is slow and the food is average. Also, this hotel is used by the locals mostly, if you are white like I am you will be one of only a few there, not many whites stay here, I also add that, although I got a lot of staring at me no one was rude to me concerning my color or race. I paid $150 per day for the best room, I thought it was worth the money. I would stay here again. I fact I have stayed here four times now. However, I don't think I will stay here anymore because I want a gym and a softer bed
3 night romance trip
The City Royal Resort Hotel, Kampala
Excellent4.0 / 5
Better than I expected.
The patron review was just above a 3 so I wasn't expecting a good hotel but to my surprise it was one of the best hotels I been to in all Africa. The pool was nice, the room service was nice, the room was very large and reasonable priced. No mosquitos in the room. Two drawbacks were, they didn't have a key for my room so I had to wait while they made me one and that took a whole day, also, there is no elevator so you have to do stairs and that is no fun if you are on the top floor. I would and probably will stay here again soon. PS. the breakfast was a buffet and it was ok, not great but not bad. There was a safe in the room.
4 night romance trip
The City Royal Resort Hotel, Kampala
Poor1.0 / 5
Never going there again!
I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.
4 night business trip

See all reviews

The City Royal Resort Hotel, Kampala

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