Castello Boutique Resort & Spa

Photo gallery for Castello Boutique Resort & Spa

Superior Room (Outdoor Jetted Tub) | Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Superior Double or Twin Room, Pool View | Balcony

Overview of Castello Boutique Resort & Spa

VIP Access

Castello Boutique Resort & Spa

5-star property
Bayfront hotel in Agios Nikolaos with 2 restaurants and spa

9.0/10 Superb

70 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Sissi, Agios Nikolaos, Crete Island, 72400
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Beach bar
  • Pool bar
  • 24-hour room service
For families
  • Private bathroom
  • Private hot tub
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Stalis Beach - 19 min drive
  • Star Beach Water Park - 28 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • Drosia - 3 min walk
  • Stam Stam - 4 min walk
  • Remezzo - 4 min walk
  • Paradosiako - 4 min walk
  • Coba - 5 min walk

About this property

Castello Boutique Resort & Spa

5-star luxury hotel by the sea
At Castello Boutique Resort & Spa, you can look forward to a free breakfast buffet, a round-trip airport shuttle and a beach bar. Treat yourself to a body scrub, a facial or a massage at Callista, the on-site spa. Enjoy international cuisine and garden views at the two on-site restaurants. Enjoy the health club, as well as activities such as horse riding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Concierge services, wedding services and a lift
  • Multilingual staff, tour/ticket information and a front desk safe
  • Guest reviews give good marks for the overall value and proximity to shopping
Room features
All 48 rooms have comforts, such as private outdoor hot tub and 24-hour room service, as well as perks, such as premium bedding and pillow menu.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 26-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and daily housekeeping

Languages

English, French, German, Greek, Italian, Romanian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 48 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a strict dress code in the restaurants during dinner.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, covered on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free beach shuttle

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Free beach shuttle
  • Horse riding/hire
  • Beach nearby
  • Ecotours nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach shuttle

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift

Languages

  • English
  • French
  • German
  • Greek
  • Italian
  • Romanian
  • Russian

Room amenities

Be entertained

  • 26-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Private outdoor hot tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Callista. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Elea – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast and dinner.
Gazebo a la carte – Overlooking the pool and garden, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (one way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Castello Boutique Resort Adults Agios Nikolaos
Castello Boutique Adults Agios Nikolaos
Castello Boutique Adults
Castello & Spa Agios Nikolaos
Castello Boutique Resort & Spa Hotel
Castello Boutique Resort Spa Adults only
Castello Boutique Resort & Spa Agios Nikolaos
Castello Boutique Resort & Spa Hotel Agios Nikolaos

Frequently asked questions

Does Castello Boutique Resort & Spa offer free cancellation for a full refund?
Yes, Castello Boutique Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Castello Boutique Resort & Spa?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Castello Boutique Resort & Spa on 1 November 2022 start from €140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Castello Boutique Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Castello Boutique Resort & Spa?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Castello Boutique Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Castello Boutique Resort & Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Castello Boutique Resort & Spa?
Yes, an airport shuttle is available. The charge is EUR 70 per vehicle one way.
What are the check-in and check-out times at Castello Boutique Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Express check-in is available.
What is there to do at Castello Boutique Resort & Spa and nearby?
Have fun during the warmer months with activities such as horse riding. Additional recreation nearby includes ecotours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Castello Boutique Resort & Spa also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Castello Boutique Resort & Spa?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Drosia (3-min walk), Stam Stam (4-min walk) and Remezzo (4-min walk).
Does Castello Boutique Resort & Spa have rooms with private hot tubs?
Yes, each room has a private outdoor hot tub and a deep soaking bath.
Does Castello Boutique Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Castello Boutique Resort & Spa like?
Castello Boutique Resort & Spa is located near Boufos, only a short 3-minute walk from Sissi Mini Golf and 3 minutes' walk from Drosia. The local area is walkable and popular for its beaches.

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Good

Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but not as described on Hotels.com. Room did not have hot tub which was in the description. Only got 2 small bottles of water on first day. Had to keep asking for cups/t-bags. Cleaning not great and no towels on 2 days. Other guests in hotel were returning customers and they were disappointed with the changes/issues. Would return to the area again but not that hotel. At the moment it is not 5* as advertised
11-night trip
Verified Hotels.com guest review

4/10 Fair

Be aware before you book
We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings. Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do. Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice. The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution. Their COVID sanitation is likely to standards. I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.
Couch in room
Chair in room
Towels
Nice pool
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carol, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Greek vacation.
Wonderful hotel , friendly and helpful staff .
Maria L, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Stay
Amazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!
Joshua, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel, not outstanding
I'll start off by saying the reception staff were excellent from even before my arrival. I had high expectations of the hotel as it is a 5* and has such fantastic reviews, but I was a little disappointed. The food is not as good as I'd expect - breakfast is fine, starters and desserts at dinner are ok, but mains are not great. Every option seemed to taste pretty similar with similar vegetable accompaniments/sauce each night. The cooking of the meat for mains was not of a consistent quality. We had a room with individual pool which was nice, but not quite as special as I'd thought. The outside walls between the rooms with pools is very low so had our neighbours been out more it wouldn't have felt private at all. We tried the spa as when we booked it came with a complimentary massage. The spa was nice, and massage was fine, although didn't appreciate the masseuses whispering to each other throughout, quite distracting from this relaxing experience. The town itself really does not have much at all, so it's a good thing we were looking for only a relaxing holiday where we'd stay in the hotel the whole time. Not very picturesque. Overall slightly disappointing - the hotel overall seems a bit out of place in this location, and with some improved dining options and a more luxurious feel I would agree with a 5* rating; as is I found it more of a solid 4*.
N, 6-night trip
Verified Expedia guest review

10/10 Exceptional

A chill out week
We wanted a week to chill ot and that is exactly what we had and will give some seriuos thought to returning next year.
Mike, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely and peaceful
Although I’m a mother of two I never truly realised how lovely it was to swim in a pool, relax on a lounger with a book, or eat a meal in the company of adults only, with no children around. A truly peaceful stay. All staff members are amazing and go above and beyond to ensure you have an enjoyable stay.
Fiona, 4-night trip
Verified Expedia guest review

8/10 Very good

Comfortable hotel but lacking atmosphere
Hotel was adequate but lacked some of the final finishing touches eg gym equipment lacking and not in great condition, had to ask for housekeeping to clean room, pool area needs more constant attention and pool towels generally in poor condition. Staff and management are trying hard but lacked atmosphere and finishing touches
koala, 7-night trip
Verified Expedia guest review