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All properties in Agios Nikolaos, Crete, Greece

Castello Boutique Resort & Spa

Luxury hotel in Agios Nikolaos with 2 restaurants and spa

  • Free buffet breakfast, free WiFi, and free parking
From
$116

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  • Castello Boutique Resort & Spa
  • Castello Boutique Resort & Spa
  • Outdoor Pool
  • Pool
  • Castello Boutique Resort & Spa
Castello Boutique Resort & Spa. Image 1 of 99
1 / 99Castello Boutique Resort & Spa
Sissi, Agios Nikolaos, 72400, Crete Island, Greece
8.4.Very Good.
  • Wonderful hotel , friendly and helpful staff .

    Oct 2, 2019

  • Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but…

    Aug 31, 2021

See all 23 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 48 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool

For families

  • Private bathroom
  • Private spa tub
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Palace of Malia - 3.7 mi / 5.9 km
  • Star Beach Water Park - 8.9 mi / 14.3 km
  • Aquaworld Aquarium - 9.8 mi / 15.8 km
  • Port of Hersonissos - 10.1 mi / 16.3 km
  • Sarandaris Beach - 11.1 mi / 17.8 km
  • Labyrinth Park - 12.7 mi / 20.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, Private Pool (Individual Pool)
  • Superior Room, Garden View
  • Junior Suite
  • Superior Double or Twin Room, Pool View
  • Junior Suite, 1 Bedroom, Pool View (Individual Pool)
  • Superior Room (Outdoor Jetted Tub)
  • Junior Room, 1 King Bed, Jetted Tub

What’s around

Landmarks

  • Palace of Malia - 3.7 mi / 5.9 km
  • Star Beach Water Park - 8.9 mi / 14.3 km
  • Aquaworld Aquarium - 9.8 mi / 15.8 km
  • Port of Hersonissos - 10.1 mi / 16.3 km
  • Sarandaris Beach - 11.1 mi / 17.8 km
  • Labyrinth Park - 12.7 mi / 20.5 km
  • Acqua Plus Water Park - 13.1 mi / 21 km
  • Crete Golf Club - 13.6 mi / 22 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle
map
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Sissi, Agios Nikolaos, 72400, Crete Island, Greece

At a glance

Hotel size

  • This hotel has 48 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property enforces a strict dress code in the restaurants during dinner.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured, covered onsite self parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Free beach shuttle
  • Indoor pool
  • Outdoor pool
  • Health club
  • Full-service spa
  • Horse riding/rental on site
  • Ecotours nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Romanian
  • Russian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 26-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Callista. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Elea - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and dinner.

Gazebo a la carte - Overlooking the pool and garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (one way)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Castello Boutique Resort Adults Agios Nikolaos
  • Castello Boutique Resort Spa Adults only
  • Castello Boutique Resort & Spa Agios Nikolaos
  • Castello Boutique Resort & Spa Hotel Agios Nikolaos
  • Castello Boutique Resort Adults
  • Castello Boutique Adults Agios Nikolaos
  • Castello Boutique Adults
  • Castello & Spa Agios Nikolaos
  • Castello Boutique Resort & Spa Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Castello Boutique Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Express check-in is available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Drosia (3-min walk), Stam Stam (4-min walk), and Remezzo (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 70 per vehicle one way.
  • Have fun during the warmer months with activities such as horseback riding. Additional recreation nearby includes ecotours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Castello Boutique Resort & Spa also has a health club and spa services, as well as a garden.
8.4.Very Good.
  • 4.0.Fair

    Be aware before you book

    We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings. Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do. Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice. The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution. Their COVID sanitation is likely to standards. I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.

    1 night trip, Sep 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing Stay

    Amazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!

    Joshua, 5 night romance trip, Aug 25, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    OK hotel

    Ons verblijf was OK. Ook niet meer dan dat. Check in was vriendelijk en vlot. Helaas kamer nog niet klaar half uur voor check in tijd, maar dat is opgelost met een welkomstdrankje. Het hotel is netjes, maar kaal en kil. De kamer is netjes, maar erg basic. Het bed is wel erg zacht, maar dat bleek ook redelijk versleten. De TV is best verouderd. Internet heeft een aantal pogingen nodig om in te loggen. Dit hotel is echt geen 5 sterren waard. Prima 3 sterren hotel!

    Vincent, 2 night trip, Sep 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Outstanding experience

    Big spacious room with great view, perfectly equipped with both shower and massage bath tub. We could not ask for more! Staff was extremely helpful and very kind. Despite corona virus outbreak, service was not affected - I would say that being served exclusively by staff is even better than having access to buffet. Food and drinks were simply delicious - just like you would expect from a 5* hotel. Very quiet location, not overly touristy like other locations we visited. We are looking forward to visit this hotel in a future!

    Kamil, 9 night trip, Sep 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Luxury hotel, delicious meals, courteous stuff

    Very nice hotel with many facilities in a good location. We had a great room in front of the pool. Groomers and waiters were courteous and helpful. We enjoyed a delicious breakfast and dinner everyday.

    3 night family trip, Jul 24, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Moyen pour un hotel de "luxe".

    Le terme "luxury" est un peu galvaude pour cet hotel. Exemple: "vue sur jardin" est en fait vue sur un potager en friche....Le plafond de notre chambre a sans doute ete victme d'un degat des eaux mais a ete repare de facon assez spartiate avec encore des traces tres visibles. Le personnel non plus n'est pas "conforme" aux codes du luxe. A part la receptionniste qui nous a acceuilli a notre arrivee et qui est tres "pro", souriante, etc. D'autres membres du personnel, pas tous heureusement, sont peu aimables ou font les malins. Le buffet du diner et du petit dej sont tres communs pour le prix. Si vous arrivez a 9:50 (petit dej finissant a 10:00) on vous demande de vous presser de facon peu aimable. Globalement, assez decus car nous avions choisi de finir notre "road trip" en Crete par un hotel plus cher et plus cosy que ce nous avions choisi auparavant et cela nous laisse un gout amer. Les autres hotels bien moins chers ont ete de meilleures experiences. La wifi tres mauvaise dans les chambres aussi....

    stephane, 2 night family trip, Aug 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Etablissement tres calme,personnel souriant,bonne restauration

    14 night romance trip, Aug 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Der Service im Hotel ist rundum super, es ist sauber und das Frühstück ist lecker. Wir hatten Halbpension gebucht, aber nur das Frühstück genutzt. Da zum Abendessen eine lange Hose für Herren gewünscht ist und wir bei 34 Grad Außentemperatur keine lange Hose eingepackt hatten ;-) War kein Problem, denn es gibt viele tolle und schmackhafte Tavernen in der Umgebung. Der Ort Sisi war sehr schön. Es ist ruhig, man hat aber die Möglichkeit auszugehen. Die Zimmer waren sehr sauber und die Cocktails an der Bar superlecker. Am Tag des Check out habe ich ein Kleid im Schrank vergessen, man rief uns umgehend an und sendet es per Post in unser letztes Hotel auf Kreta. Ein supernetter Service Wir würden es wieder buchen

    3 night romance trip, Aug 10, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Quelque personnes désagréables Accueil , petite dej Café horrible Ne vaux pas un 5 étoiles

    14 night romance trip, Aug 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Séjour parfait

    Nous avons passé un formidable séjour au Catello boutique ! Le personnel est aux petits soins, le restaurant délicieux, la piscine très agréable, les chambres spacieuse et très confortables (baignoire à remous + douche à l'italienne, literie ++). Merci à Stavios, Christos, Mike, Konstantina et tout le personnel pour vos attentions pendant tout notre séjour !

    Arnaud, 6 night romance trip, Jul 29, 2019

    Verified Hotels.com guest review

See all 23 reviews