6/10 Good
27 December 2022
Good for skiing
Ustadelen consists of several stand alone buildings of a variety of different sized apartments and I assume some hotel rooms. As such if not in the main building where reception is it becomes very difficult to communicate any problems or issues. The apartments are not equipped with an internal phone to allow direct contact with reception which adds to the difficulty.
We had booked the “higher grade” apartment for our family. And it was exactly as per photos. What the photos don’t show are the bedrooms which were incredibly small with very small single beds. But on the whole this didn’t bother us. The kitchen is equipped with everything needed for a short stay to cook simple breakfasts and meals. The most disappointing thing was the lack of ability to control heating directly. Even though there were thermostats for each room/ area, these turned out to not control the system which was controlled remotely by main office. The second frustration was the location directly on the train line, constant shipping freights meant interrupted sleep at night as sound proofing wasn’t adequate to prevent the noise. Access to pool was paid which again isn’t a problem EXCEPT the pool was cold and the sauna not working…so felt it was very poor for a service that you pay for. The restaurant was closed for the duration of our visit which meant we couldn’t have served breakfast any day (a shame). Ski bus stopped exactly opposite the building so was convenient in that respect.
Verified traveller
6-night family trip
Verified Hotels.com guest review
