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Hotel Xbalamque and Spa, Cancun

3 stars
Av. Yaxchilan No. 31, CentroMza. 18, Lt. 18, SM. 22, CancunQROO77500Mexico, 800-491-6126
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Good3.3 / 5
Value for money
Best value for money
Service
Fantastic service
Breakfast
Breakfast can be improved
WiFi
WiFi system needs upgrading
456See all 456 Hotels.com reviews
From 378 reviewsTripAdvisor Traveller Rating

Hotel Xbalamque and Spa, Cancun

Hotel Info: 866-539-8117

from $31
  • Standard Double Room, 2 Double Beds
  • Suite, 1 King Bed
  • Standard Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free self parking (limited)

Other information

  • Resort fee included

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1990
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages, facials, and body treatments.

Dining

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Hotel Xbalamque and Spa, Cancun’s small print

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 456 reviews

Hotel Xbalamque and Spa, Cancun
Good3.0 / 5
Great for a one night stay
hotel was ok. you must speak at restaurant.
1 night family trip
Hotel Xbalamque and Spa, Cancun
Outstanding5.0 / 5
Good overall, However...
The room was cheap and great for the price. Very small, no wifi, can't flush your toilet paper down the toilet (kinda odd). Its not next to the super touristy part of Cancun, Its more local. The touristy part of town is maybe 10-15 mins driving.
7 night trip with friends
Hotel Xbalamque and Spa, Cancun
Fair2.0 / 5
No soap or shampoo when we checked in. Towels were very dated and grayish. No hand towels or wash cloths. No tv remote.
1 night romance trip
Hotel Xbalamque and Spa, Cancun
Outstanding5.0 / 5
Well worth it for the price. Staff was helpful.
1 night trip
Hotel Xbalamque and Spa, Cancun
Fair2.0 / 5
pretty but not worth it
The hotel was pretty and unique but that is the best I can say. There was mold on the ceiling, no English TV, very loud - 4 bars in the neighborhood with bands that played until 3am, lots of road traffic, continental breakfast is fruit and pancakes daily. The staff was friendly but no one spoke any English
3 night romance trip

See all reviews

Hotel Xbalamque and Spa, Cancun

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