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Hotel Xbalamque and Spa, Cancun

3 stars
Av. Yaxchilan No. 31, CentroMza. 18, Lt. 18, SM. 22, CancunQROO77500Mexico, ‏800-491-6126
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Good3.3 / 5
Location
Great location
Service
Fantastic service
Breakfast
Bad breakfast
WiFi
Bad internet service
452See all 452 Hotels.com reviews
From 374 reviewsTripAdvisor Traveller Rating

Hotel Xbalamque and Spa, Cancun

Hotel Info: 866-539-8117

from $29
  • Standard Double Room, 2 Double Beds
  • Suite, 1 King Bed
  • Standard Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free self parking (limited)

Other information

  • Resort fee included

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Pilates classes on site
  • Skydiving nearby
Working away
  • Conference space size (feet) - 915
  • Conference space size (meters) - 85
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1990
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping

Special features

Dining

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Hotel Xbalamque and Spa, Cancun’s small print

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 452 reviews

Hotel Xbalamque and Spa, Cancun
Fair2.0 / 5
No soap or shampoo when we checked in. Towels were very dated and grayish. No hand towels or wash cloths. No tv remote.
1 night romance trip
Hotel Xbalamque and Spa, Cancun
Outstanding5.0 / 5
Well worth it for the price. Staff was helpful.
1 night trip
Hotel Xbalamque and Spa, Cancun
Fair2.0 / 5
pretty but not worth it
The hotel was pretty and unique but that is the best I can say. There was mold on the ceiling, no English TV, very loud - 4 bars in the neighborhood with bands that played until 3am, lots of road traffic, continental breakfast is fruit and pancakes daily. The staff was friendly but no one spoke any English
3 night romance trip
Hotel Xbalamque and Spa, Cancun
Good3.0 / 5
Ok for a stopover, but .....
Ok hotel for the price. Located in the downtown area on a relatively busy & dangerous traffic road. Very limited parking. Some portions of the hotel (and neighborhood) are run down and in need of repair. Most of the common areas of the hotel are not air conditioned and extremely hot. Room air conditioners are very small and overworked. Beware of high-pressure salesperson in the lobby pitching Cancun resorts disguised as "welcome packets". This hotel worked for us because it was only a stopover on our way to other places, but I wouldn't want to spend an entire vacation there.
1 night romance trip
Hotel Xbalamque and Spa, Cancun
Good3.0 / 5
Good place for the price
Great, reserving at Hotels.com make it easy. Once I give them my name and fill out some information card they give me my key.
4 night romance trip

See all reviews

Hotel Xbalamque and Spa, Cancun

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