All hotels in Hanoi, Vietnam
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Crowne Plaza West Hanoi, Hanoi

5 stars
36 Le Duc Tho Street My Dinh CommuneTu Liem District, Hanoi10000Vietnam, ‏800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.3 / 5
Room
Great room
Service
Fantastic service
Food
Delicious food
Value for money
Poor value for money
40See all 40 Hotels.com reviews
From 334 reviewsTripAdvisor Traveller Rating

Crowne Plaza West Hanoi, Hanoi

Hotel Info: 866-539-8117

from $75
  • Deluxe Twin Room, Smoking
  • Premier Room, 1 King Bed, Smoking
  • Deluxe Twin Room, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Smoking
  • Club Room, 1 King Bed, Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room
  • Premier Room, 1 King Bed, Non Smoking
  • Room, Accessible, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 393 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Also known as

  • Crowne Plaza Hanoi West
  • Crowne Plaza Hotel Hanoi West
  • Crowne Plaza West Hanoi
  • Crowne Plaza West Hanoi Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the spa without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for USD 46.2 per night

Buffet breakfast is offered for an extra charge of USD 18 per person (approximately)

WiFi is available in guestrooms for USD 20.79 per night (rates may vary)

WiFi is available in public areas for USD 20.79 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 20.79 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Health club
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 9
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2010
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Turndown service
  • Sofa bed size single
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Lackah - Overlooking the garden, this lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Crowne Plaza West Hanoi, Hanoi’s small print

Also known as

  • Crowne Plaza Hanoi West
  • Crowne Plaza Hotel Hanoi West
  • Crowne Plaza West Hanoi
  • Crowne Plaza West Hanoi Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the spa without adult supervision.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for USD 46.2 per night

Buffet breakfast is offered for an extra charge of USD 18 per person (approximately)

WiFi is available in guestrooms for USD 20.79 per night (rates may vary)

WiFi is available in public areas for USD 20.79 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 20.79 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 40 reviews

Crowne Plaza West Hanoi, Hanoi
Outstanding5.0 / 5
Perfect for business
This is a great hotel for any occasion, but for business it was very comfortable. The room had blackout curtains, nice desk, comfortable chair and ottoman, flat screen TV with a enough (English) movie, sports, news, and documentary channels. Service was outstanding and helpful and friendly staff. Best of all - large soaking bathtub with view of the TV.
6 night business trip
Crowne Plaza West Hanoi, Hanoi
Excellent4.0 / 5
poor wifi internet connection
3 night business trip
Crowne Plaza West Hanoi, Hanoi
Excellent4.0 / 5
Simply fabulous with excellent quality
It was a wonderful stay, well worth the room rate. The staff were excellent rendering the best service possible. They reach out to the guests to ensure that every need is well taken care off. The surrounding area close to the hotel was rich with greenery, calmness and relatively clean. The restaurants and eateries close to the hotel provide good food and drinks.
4 night business trip
Crowne Plaza West Hanoi, Hanoi
Excellent4.0 / 5
Great service
Easy to get to and from the hotel by taxi. The stay was comfortable and room is spacious. Service provided by staff is great and courteous. However, there is not much things to do in the neighbourhood and room soundproofing need to improve.
4 night business trip
Crowne Plaza West Hanoi, Hanoi
Outstanding5.0 / 5
We booked a family room and the room was very spacious and could comfortably accommodate my family of 4. Rooms are beautifully decorated and very clean. The location is excellent - just 3 minutes walk from Siam Paragon. Hotel staff are very friendly and courteous and always willing to help with any request. Would book this place again for all future trips to BKK.
3 night family trip

See all reviews

Crowne Plaza West Hanoi, Hanoi

Is the description of this hotel not correct? Tell us