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Hotel Hacienda Del Caribe, Playa del Carmen

3 stars
Calle 2 entre Avenidas 5a y 10aColonia Centro, Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.8 / 5
Location
Great location
Service
Fantastic service
Breakfast
Breakfast is average
Room
Room needs to be redecorated
119See all 119 Hotels.com reviews
From 262 reviewsTripAdvisor Traveller Rating

Hotel Hacienda Del Caribe, Playa del Carmen

Hotel Info: 866-539-8117

from $38
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 34 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-12:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Other information

  • Resort fee included

Also known as

  • Hacienda Caribe
  • Hacienda Caribe Playa del Carmen
  • Hotel Hacienda Caribe
  • Hotel Hacienda Caribe Playa del Carmen
  • Hacienda Del Caribe Hotel
  • Hacienda Del Caribe Playa Carmen
  • Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: breakfast in served at a partner property, located 4 blocks away from the Hacienda Del Caribe by Encanto.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Hotel Hacienda Del Caribe, Playa del Carmen’s small print

Also known as

  • Hacienda Caribe
  • Hacienda Caribe Playa del Carmen
  • Hotel Hacienda Caribe
  • Hotel Hacienda Caribe Playa del Carmen
  • Hacienda Del Caribe Hotel
  • Hacienda Del Caribe Playa Carmen
  • Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: breakfast in served at a partner property, located 4 blocks away from the Hacienda Del Caribe by Encanto.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 119 reviews

Hotel Hacienda Del Caribe, Playa del Carmen
Outstanding5.0 / 5
Great 7 night stay.
Our 6th stay. Close to beach and great beach club. Nice pool. Great staff. Super location for shopping, dinning and beach.
7 night romance trip
Hotel Hacienda Del Caribe, Playa del Carmen
Poor1.0 / 5
HORRIBLE EXPERIENCE
Horrible! They charged us 100 Mexican Pesos just for checking out 5 minutes late
1 night romance trip
Hotel Hacienda Del Caribe, Playa del Carmen
Fair2.0 / 5
You get what you pay for.
While the location was perfect, that is about all I have to say positively about this hotel. Air conditioning was non existent in 2 of the 3 room rented for the first 2 days. Staff was friendly room was fairly clean. No bugs so I guess that's a plus. Would not stay there again.
4 night family trip
Hotel Hacienda Del Caribe, Playa del Carmen
Fair2.0 / 5
Not what I expected AT ALL!
Checkin: Make sure you are there at 3pm, not 2:30 like we did! We got there at 2:30 and the front desk attendant kept saying "well, I guess it's almost 3, but check-in is not until 3," it literally took him 15 MINUTES to check us in! He kept going back and forward between books, and lists, and the computer, it was way too obvious he was just burning time! Service: No bell boy, no elevator, so be ready to haul your own luggage if you get a 2nd or 3rd floor room. Breakfast: If you reserve a room with breakfast included it consists of coffee, toast, and a few small pieces of fruit, that's what they call "continental breakfast." Room: Coffee and water are complimentary for the first night ONLY! If you want more on subsequent nights you have to pay for it! You get ONE towel per person staying in the hotel, no hand towels, washclothes, shower mats, you have to request those if you want them. Towels were pretty old and a couple of them pretty small! The remote only controlled the cable box, not the TV, so you have to manually turn the TV on/off. Toiletries only on first night. Bedding was old and stained. Bunch of cables were exposed hanging behind the TV. Hotel: Small pool, no parking (they mislead you to believe they will accommodate you, once you get there they'll tell you they're full and send you to a public parking lot)
2 night family trip
Hotel Hacienda Del Caribe, Playa del Carmen
Fair2.0 / 5
Mold/Mildew
Booked this room at the last minute, reviews seemed decent.......The actual room smelled of mildew and you could actually see where they painted over mold. The bathroom/shower was in very bad shape as well. Bedding had burn holes and windows did not lock (esp concerning since we were on the first floor). Staff was good however I would def not rec this hotel due to the poor condition of the room.
1 night romance trip

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Hotel Hacienda Del Caribe, Playa del Carmen

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