4/10 Fair
29 October 2022
Was very disappointed with the staff and service. I rang the front door bell for 45 mins and no one would open to let us in. I had to get someone to call their after hours line to let us in even though it was only 2pm and no one was at the reception. The lady that arrived was rude and not at all apologetic. The hotel would not turn on the A/C and made excuses saying Italy had closed the A/C since winter is starting which was not true as I was in Rome and Florence few days ago and we had the A/c on and after Venice we went to Milan and we had A/c there as well. Breakfast was not included and they asked us to pay €10 per person for some mediocre continental breakfast. This might be Expedias fault as well because on the website it seems like food service is included. The bathroom had a tub to shower but no shower curtain. I complained to the manager about all the issues and they were not at all interested in making us feel welcome and resolving issues, instead he told me to leave and go somewhere else since I am not happy in this hotel. As far as I am concerned this is not how you treat your guests.
Anson
Anson, 2-night romance trip
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