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Java Paragon Hotel and Residences

Photo gallery for Java Paragon Hotel and Residences

Exterior
Outdoor pool
Down duvets, Select Comfort beds, in-room safe, desk
Breakfast, lunch and dinner served
Lobby

Overview of Java Paragon Hotel and Residences

Java Paragon Hotel and Residences

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant
7.8 out of 10 Good
7.8/10 Good

137 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jl. Mayjen Sungkono No 101-103, Surabaya, East Java, 60256
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Television

Room options

About this area

What's nearby

  • Pakuwon Mall - 7 min drive
  • Tunjungan Plaza - 7 min drive

Getting around

  • Surabaya (SUB-Juanda) - 31 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Gubeng Station - 8 min drive
  • Tandes Station - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • Desperados Bar & Restaurant - 8 min walk
  • Citilites Sky Club & Bistro - 1 min walk
  • Jamoo Restaurant - 8 min walk
  • Wisata Rasa - 8 min walk
  • Ah Yat Abalone - 5 min walk
Map

About this property

Java Paragon Hotel and Residences

Java Paragon Hotel and Residences offers an airport shuttle (available 24 hours) for IDR 300000 per vehicle one-way. Guests can indulge in massages, and The Cafe serves breakfast, lunch, and dinner. Other features of this upmarket hotel include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:30 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • On-site valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Tennis
  • Basketball

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (4618 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include massages.

Dining

The Cafe – This restaurant serves breakfast, lunch and dinner.
The Avenue Lounge and Bar – This lobby lounge only serves light fare. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: IDR 300000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 156000 for adults and IDR 156000 for children
  • Airport shuttle service is offered for an extra charge of IDR 300000 per vehicle (one-way. Maximum occupancy 6)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 370000.0 per day
  • Airport shuttle service for children up to age 11 costs IDR 300000 (one-way)

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts major credit cards, debit cards and cash.

Also known as

Java Paragon Hotel Surabaya
Java Paragon Hotel
Java Paragon Surabaya
Java Paragon
Java Paragon And Residences
Java Paragon Hotel and Residences Hotel
Java Paragon Hotel and Residences Surabaya
Java Paragon Hotel and Residences Hotel Surabaya

Frequently asked questions

Does Java Paragon Hotel and Residences offer free cancellation for a full refund?
Yes, Java Paragon Hotel and Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Java Paragon Hotel and Residences?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Java Paragon Hotel and Residences?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Java Paragon Hotel and Residences?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Java Paragon Hotel and Residences?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Java Paragon Hotel and Residences?
Yes, an airport shuttle is available. The charge is IDR 300000 per vehicle one-way.
What are the check-in and check-out times at Java Paragon Hotel and Residences?
You can check in from 2:00 PM - 11:30 PM. Check-out time is 11:30 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Java Paragon Hotel and Residences and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Java Paragon Hotel and Residences also has a garden.
Are there restaurants at or near Java Paragon Hotel and Residences?
Yes, there's an on-site restaurant, The Cafe.
What's the area around Java Paragon Hotel and Residences like?
Java Paragon Hotel and Residences is a short 6-minute walk from Ciputra World Mall and 16 minutes' walk from Al-Akbar Mosque.

Reviews

7.8

Good

7.7/10

Cleanliness

8.0/10

Staff & service

7.1/10

Amenities

7.3/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Very good

Mejani, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
2-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Aw, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Benny, 8-night trip
Verified Expedia guest review

2/10 Poor

very dirty room,specially the windows painting is peeling of at the wall
2-night business trip
Verified Expedia guest review

8/10 Very good

Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Ravi Anantha, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Cj, 2-night business trip
Verified Expedia guest review

8/10 Very good

Dianah, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The breakfast menu is almost the same every day. At least 30% different from the previous day
4-night trip with friends
Verified Expedia guest review