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Zuana Beach Resort, Santa Marta

3.5 stars
Carrera 2a No.6-80 Av. TamacáBello Horizonte, Santa MartaMagdalenaColombia, 800-491-6126
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Good3.7 / 5
Wellness
Great wellness & sports facilities
Pool
Great pool
Service
Service is adequate
Value
Value for money could be better
123See all 123 Hotels.com reviews
From 1,291 reviewsTripAdvisor Traveller Rating

Zuana Beach Resort, Santa Marta

Hotel Info: 866-539-8117

from $105
  • Single Room
  • Triple room
  • Suite
  • Penthouse
  • Standard Room
  • Standard Room
  • Deluxe Suite

At a glance

Key facts

Hotel size

  • This hotel has 330 rooms

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Also known as

  • Zuana
  • Zuana Beach
  • Zuana Beach Resort
  • Zuana Beach Resort Santa Marta
  • Zuana Beach Santa Marta
  • Zuana Beach Hotel Santa Marta

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Children under 12 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: COP 8500 per person, per night

Optional extras

Rollaway beds are available for COP 115000 per night

Airport shuttle service is offered for an extra charge of COP 30000 per vehicle (roundtrip)

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • Restaurant
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Number of spa tubs - 9
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Beach towels
  • Waterslide
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference center
Services
  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1997
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Yuluka. Services include hot stone massages, massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Neguanje - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Lost City - This restaurant serves breakfast, lunch, and dinner.

Gairaca - This restaurant is located by the pool.

Minca - Onsite restaurant.

Ziruma - This tapas bar serves light fare only. Happy hour is offered.

Zuana Beach Resort, Santa Marta’s small print

Also known as

  • Zuana
  • Zuana Beach
  • Zuana Beach Resort
  • Zuana Beach Resort Santa Marta
  • Zuana Beach Santa Marta
  • Zuana Beach Hotel Santa Marta

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Children under 12 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: COP 8500 per person, per night

Optional extras

Rollaway beds are available for COP 115000 per night

Airport shuttle service is offered for an extra charge of COP 30000 per vehicle (roundtrip)

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 123 reviews

Zuana Beach Resort, Santa Marta
Fair2.0 / 5
This hotel was expensive and awful. The service was horrible we lost electricity 3 times the water came out brown once. The food was okay but it took at a minimum of 45 minutes. We asked for an iron and they gave me only 20 mins to use it. Wifi advertising is false the only wifi that can be used is in the lobby. Wouldn't ever stay here again
3 night family trip
Zuana Beach Resort, Santa Marta
Excellent4.0 / 5
Nice hotel, sub-par service.
The new tower in the hotel is amazing. The beds are very hard, not to my liking, but you can call the front desk and they will cover the mattress with memory foam. Service is sub-par and extremely slow. 30 minutes por a beer or a soft drink. Had many issues with hotel security, we had about 20 rooms because we were a big group and the security would give us a hard time to enter the hotel because they did not remember our faces.
5 night family trip
Zuana Beach Resort, Santa Marta
Excellent4.0 / 5
Good facilities, stingy management
Nice rooms, expensive food with no other options nearby, good pool, dirty beach, no beach chairs. The hotel have good facilities, but the management is stingy, for example: the breakfast buffet is served in 5" dishes!!
2 night romance trip
Zuana Beach Resort, Santa Marta
Excellent4.0 / 5
Fantastic, a few issues for international guests
THE POSITIVE: Overall this resort is fantastic and we loved every minute of our 4 days here. The beach is very pristine and secluded, far away from other residences, hotels etc. The 8 different onsite pools are fantastic. Including 2 water slides, over 12 hot tubs throughout the property, food and drink can be ordered from any poolside table with the push of a button. Very family friendly. Excellent free breakfast. Excellent fitness center (over 40 machines in total w/ ocean view). Very good AC in every room. All rooms have patios with ocean view. THE NEGATIVE: Essentially NO staff speak English, including the front desk staff, the waiters at the restaurant, poolside, and bar, etc. ordering an communicating at the restaurant is very difficult. They do not have a single English menu onsite. The wait staff also ignored us (foreigners) and readily served the colombians quickly and thoroughly. Almost every morning I had to walk to the kitchen entrance to ask for juice and coffee while every other table was served when they immediately sat down. This was frustrating but it by no means changed or experience. We loved it.
3 night family trip
Zuana Beach Resort, Santa Marta
Excellent4.0 / 5
A nice but burocratic hotel.
Nice facilities but slow service. Check-in is at 4 pm and check-out at 11 am, which seems a bit ridiculous if you are only going to stay for a weekend. The hotel staff always treats you with distrust, as if you were about to steal something.
1 night romance trip

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Zuana Beach Resort, Santa Marta

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