All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Element New York Times Square West, New York

3.5 stars3.5 stars
311 West 39th StreetNew YorkNY10018United States of America
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.2 / 5
Room
Great room
Location
Great location
Bar and Beverages
Bar is awesome
Wellness Area
Great wellness & sports facilities
2737See all 2,737 Hotels.com reviews
From 3,803 reviewsTripAdvisor Traveller Rating

Element New York Times Square West, New York

from $119
  • Suite, 1 King Bed
  • Studio, 1 King Bed, View
  • Deluxe Double Room
  • Standard Room, 1 King Bed, Accessible
  • Standard Room, 1 King Bed, View
  • Studio, 1 King Bed
  • Suite, 1 Bedroom
  • Standard Room, 1 King Bed
  • Studio, 1 King Bed
  • Studio, 1 King Bed, View
  • Standard Room, 1 King Bed
  • Deluxe Double Room
  • Room, 1 King Bed, Accessible
  • Standard Room, 1 King Bed, View

At a glance

Key facts

Hotel size

  • This hotel has 411 rooms
  • This hotel is arranged over 40 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum guest age is 21
  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Up to 50 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

Deposit: USD 50 per night

Optional extras

Self parking costs USD 40 per night

Valet parking costs USD 55 per night

Pets are allowed for an extra charge of USD 0 per pet, per night

In the hotel

Food and drink
  • Free continental breakfast daily
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Bicycle rentals on site
Working away
  • Business center
  • Meeting rooms 2
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2010
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Element New York Times Square West, New York’s small print

Also known as

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

Deposit: USD 50 per night

Optional extras

Self parking costs USD 40 per night

Valet parking costs USD 55 per night

Pets are allowed for an extra charge of USD 0 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 2737 reviews

Element New York Times Square West, New York
Excellent4.0 / 5
Convenient, very clean, excellent bath, location
Personnel friendly and welcoming. Housekeeping was excellent. Room clean, comfortable bed, cozy bedroom, smells good, new.
5 night romance trip
Element New York Times Square West, New York
Good3.0 / 5
Bit dirty
Everything was just great. Bathroom flor was kind of dirty, also the showe was super uncomforable. Breakfast is cheap, good but cheap and uncomfortable, not so many seats.
3 night family trip
Element New York Times Square West, New York
Good3.0 / 5
Clean, convenient, but horrible shower/bathroom
Clean room, good breakfast however it was all spoiled by the worst bathroom/shower I have expierneced since the dorm days in college. There was no "rainfall" shower head in our room as it was advertised, we only had a hand held shower head that spray water all over the bathroom and was impossible not to flood the bathroom floor. Also the shower was extremely small even by Manhattan standards, I do not see how anyone over 200lbs could fit in it. I would not stay here again unless I was sure to have an adequate bathroom.
1 night romance trip
Element New York Times Square West, New York
Outstanding5.0 / 5
Convenient and clean
Great location, helpful staff. Try to hit breakfast early otherwise you will have to stand to eat.
1 night trip with friends
Element New York Times Square West, New York
Good3.0 / 5
I do not recommend
Although the hotel has many good aspects, such as location, free breakfast and daily happy hour with free snacks and beverages, these are significantly outweighed by a few negative elements. At busy times of the day, be prepared to waste 15 plus minutes waiting for the elevator, watching it pass by your floor or stop at every second floor as staff ride two floors. Even if you only ride the elevators to breakfast and back, then out once a day, that's an hour of your life lost because management have not invested in a suitable running system to offset the impact of 3 elevators for 40 floors. The hotel furnishings are shabby, with fraying covers on lamps, fake plants in the lobby visibly damaged and marks on walls. Housekeeping will also start knocking on your door by 8.30am which is relatively early for a hotel aimed at non business travelers. The hotel rooms do not seem to be insulated, so anyone sleeping in a bed close to the wall will freeze whilst those in the interior of the same room will roast. The air conditioner units are also noisy, and the lack of wall insulation means traffic and city noise is much louder than in hotels with insulation. Overall, I didn't think the hotel was worth the price and would not stay there again
5 night family trip

See all reviews

Element New York Times Square West, New York

Is the description of this hotel not correct? Tell us