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Hotel Cartagena Premium, Cartagena

2.5 stars
Bocagrande Av. San Martín #11-113Frente a la Base Naval, CartagenaBolivarColombia, ‏‎800-491-6126
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2.1 / 5
Service
Service is adequate
Food
Food is not good
Comfort
Uncomfortable
Amenities
Bad amenities
65See all 65 Hotels.com reviews
From 265 reviewsTripAdvisor Traveller Rating

Hotel Cartagena Premium, Cartagena

Hotel Info: 866-539-8117

from $39
  • Single Room
  • Standard Room, 1 Bedroom, Private Bathroom, Beach View
  • Quadruple Room
  • Double Room
  • Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 3 PM-Noon
  • Check-out time is 1 PM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • Parents must have child's birth certificate and photo ID *

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Free self parking (limited)

Other information

  • Resort fee included

Also known as

  • Cartagena Premium
  • Cartagena Premium Hotel
  • Hotel Cartagena Premium
  • Hotel Premium Cartagena

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Onsite credit card charges are subject to an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of COP 20000 per vehicle (roundtrip)

Cruise ship terminal shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Poolside bar
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa tub
  • Sauna
  • Personal motorized watercraft on site
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Pool umbrellas
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 2099
  • Conference space size (meters) - 195
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
Sleep well
  • Turndown service
  • Sofa bed
  • Sofa bed size single
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer (on request)
Be entertained
  • Plasma TV
  • Cable TV channels
Stay connected
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Restaurante - This buffet restaurant serves breakfast, lunch, and dinner.

Hotel Cartagena Premium, Cartagena’s small print

Also known as

  • Cartagena Premium
  • Cartagena Premium Hotel
  • Hotel Cartagena Premium
  • Hotel Premium Cartagena

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Onsite credit card charges are subject to an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of COP 20000 per vehicle (roundtrip)

Cruise ship terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.1 /5 from 65 reviews

Hotel Cartagena Premium, Cartagena
Fair2.0 / 5
Not sure what happened
Well first the good things about the hotel. It has a good location, walking distance to downtown and bocagrande. They give you breakfast, lunch and dinner. the room is a good size for the price. Now the bad things. The mirror in the bathroom is dark and hard to look into. the temperature in the shower is hard to control. there is no wifi in the rooms only in the lobby and there is no AC in the lobby. the worst, I am not sure what happened but the first morning that we spent here, I woke up with red itching spots in my right shoulder, right arm and left side of my face. we concluded it was bedbugs bites, but since we had spent the night before at another hotel we thought it was from the other hotel. two nights later my girlfriend woke up with bites in her left leg and i woke up with more bites in my left arm. If you are staying in this hotel check for bedbugs before sleeping. I might be wrong and maybe it was the other hotel, but you sure don't want me to be right.
6 night romance trip
Hotel Cartagena Premium, Cartagena
Poor1.0 / 5
The only plus is loction
This is one star hotel,please do not recommend to any American or European guests it's only for locals
2 night trip
Hotel Cartagena Premium, Cartagena
Fair2.0 / 5
Ok hotel, horrible service
The hotel is closed to the beach, restaurants, stores and public transportation. However, the service is the worst I've ever experienced. Wifi is only available in the lobby. The staff is rude and unfriendly. The towels are never clean and take too long to be delivered. The restaurant is dirty, serving the same food for days. They didn't have clean cups for the drinks. No napkins available. The AC don't work properly, you can't set the temperature you want.
3 night family trip
Hotel Cartagena Premium, Cartagena
Fair2.0 / 5
accurate
Noisey
5 night trip
Hotel Cartagena Premium, Cartagena
Fair2.0 / 5
No towels, no security box, super uncomfortable
NO TOWELS. NO SECURITY BOX. They were not able to accommodate 4 of us in one room so we were separated. My friend and I had to stay in bunk beds that were extremely uncomfortable with slats from crates holding your "mattress" on the frame. The slats would fall out constantly it was so uncomfortable. The shower above us dripped down into our room when it was being used. Location was great but would never stay here again.
3 night trip with friends

See all reviews

Hotel Cartagena Premium, Cartagena

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