SureStay Plus Hotel by Best Western Lubbock Medical Center

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Free rollaway beds, WiFi, bed sheets

Overview of SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with outdoor pool, near Texas Tech University

6.8/10 Good

998 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
Map
3901 19th Street, Lubbock, TX, 79410
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Fitness centre
  • Bar/lounge
  • Business centre
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Self-serve laundry
  • Conference space
For families
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Lubbock
  • Texas Tech University - 2 min walk
  • Buddy Holly Center - 5 min drive

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 13 min drive

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel in the city centre
Take advantage of free continental breakfast, a terrace and laundry facilities at SureStay Plus Hotel by Best Western Lubbock Medical Center. Stay connected with free WiFi in public areas, with a speed of 25+ Mbps, and guests can find other amenities, such as a bar and a fitness centre.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, a lift and a vending machine
  • A 24-hour front desk, smoke-free property and 2 meeting rooms
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All guest rooms at SureStay Plus Hotel by Best Western Lubbock Medical Center feature thoughtful touches, such as air conditioning and separate sitting areas, in addition to amenities, such as wireless Internet access (surcharge). Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Bathrooms with spring water baths and hydromassage showers
  • 50-inch TVs with satellite channels
  • Separate sitting areas, free extra beds and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until 11:00 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (up to 80 lbs)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning
  • Bar/lounge

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Spring water bath
  • Shower/bath combination
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer

Stay connected

  • Wireless Internet access (surcharge) (speed of 25+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 0.00 per stay (rates may vary)
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 15 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Baymont Inn Lubbock Hotel
Baymont Inn Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center offer free cancellation for a full refund?
Yes, SureStay Plus Hotel by Best Western Lubbock Medical Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?
As of 30 September 2022, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on 19 October 2022 start from €79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Lubbock Medical Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, pets are welcome, with a maximum weight of 80 lbs per pet. There's a charge of USD 15 per pet, per night, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Lubbock Medical Center?
You can check in from 4:00 PM - 11:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Lubbock Medical Center and nearby?
SureStay Plus Hotel by Best Western Lubbock Medical Center has an outdoor pool and a fitness centre.
Are there restaurants at or near SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes. Nearby restaurants include Jazz (4-min walk), Hayashi MidTown (4-min walk) and Thai Pepper (5-min walk).
Does SureStay Plus Hotel by Best Western Lubbock Medical Center have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around SureStay Plus Hotel by Best Western Lubbock Medical Center like?
SureStay Plus Hotel by Best Western Lubbock Medical Center is in the heart of Lubbock, a short 2-minute walk from Texas Tech University and 9 minutes' walk from Covenant Lakeside Hospital. Travellers say that this hotel is in a good location.

Overall score and ratings

6.8

Good

6.8/10

Cleanliness

7.3/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Poor

This is a TERRIBLE PLACE
1. We booked with this hotel specifically because of the amenities (pool) which has been out of service. The front desk personnel was very rude sitting this. There was no mention of it on their site or hotels.com 2. The front desk personnel was extremely rude upon arrival. 3. The flood drains were peeling up?? 4. The floor was soaked when we entered our room (tile) the carpet hallway soaked through our socks. 5. There was a blood stained Qtip on the chair cushion!! 6. The phone lines from our room were inoperable. 7. There was a hole in the wall, stuffed with tissue. 8. The shower head sprayed everywhere, soaking the bathroom and the towels.
Michelle, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Everything was fine.
Location was fine relative to TTU. Our room was clean and large. Bar onsite was welcome and made for a nice touch. Otherwise everything was just fine, not great and not bad. Ratings seem to match the hotel.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Glad we stayed
There was apparently upgrading construction going on outside but the inside was very nice & clean. The staff was very courteous & helpful.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Nightmare
Definitely need to renovate this place. Out of 8 rooms our family had they all had mold. They were dirty and staff did not care about accommodations or giving us a renovated room.
Alexander J, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Dont show my name i won’t use u a 2nd time
Did not look anything like photos posted Exercise room was under maintenance Breakfast was below average I asked for extra facecloths & was told they supplied makeup remover pads but there was only 1 The pool didn’t look clean enough and maintenance workers were present The super bright pool lights were mounted right outside of our windows disrupting sleep The room smelled like mold the bathroom vent did nothing and may have contributed to odor The heater smelled so bad we couldn’t use it so I asked for a blanket and said I would pick it up later as we did not want to be disturbed and had the privacy tag on the door but they interrupted anyway
2-night business trip
Verified Hotels.com guest review

6/10 Good

First we arrived and they gave us a room whose carpet was wet, then they moved us to another room and I think it had fleas or something because we all woke up with welts like bites on our bodies. Also the room smelled horrible. We don’t have pets. And the restroom looks like they never cleaned , you can see yellow spots in the toilet.
Lilia, 1-night family trip
Verified Hotels.com guest review

6/10 Good

MotelHinky
I would not stay here with family. It is good for a bachelor. The hotel is run down & a lot of rift raft in the vicinity. Alot of commotion with people in the hallway going back & forth.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Florence, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Worst ever!!
At breakfast there was no syrup for waffles, the biscuits were soggy, the gravy was cold. In the room the hair dryer didn’t work. There was an ironing board but no outlets to plug in the iron in the vicinity. One pillow had a blood stain on it, the bed was sloppily made, there was a hair in the sheets. I took a shower and got out and walked around barefoot on the laminate and tile floor. After 5 minutes my feet were black and had tons of debris/crumbs on my feet. It was disgusting! I asked the front desk worker to please make sure they clean my room while I was out because I was staying another night. When I got back that evening the tub had not been cleaned, the towels and washcloths were damp and they had not cleaned the table or taken the trash. Worst hotel stay EVER!
Amanda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neyda, 1-night trip
Verified Hotels.com guest review