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SureStay Plus Hotel by Best Western Lubbock Medical Center

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Free rollaway beds, WiFi, bed sheets

Overview of SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with outdoor pool, near Texas Tech University

6.8/10 Good

998 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
Map
3901 19th Street, Lubbock, TX, 79410

Room options

About this area

What's nearby

  • Heart of Lubbock
  • Texas Tech University - 2 min walk
  • Buddy Holly Center - 5 min drive

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 13 min drive

Restaurants

  • Jazz - 4 min walk
  • Hayashi MidTown - 4 min walk
  • Thai Pepper - 5 min walk
  • La Madeleine Lubbock - 11 min walk
  • Five Guys - 11 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center offers a fantastic location, putting you only steps from Texas Tech University. After splashing around at the outdoor pool, you can unwind with a drink at the bar/lounge. Other highlights include a fitness centre and a terrace. Fellow travellers like the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until 11:00 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (up to 80 lbs)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning
  • Bar/lounge

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Spring water bath
  • Shower/bath combination
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer

Stay connected

  • Wireless Internet access (surcharge) (speed of 25+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 0.00 per stay (rates may vary)
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 15 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Baymont Inn Lubbock Hotel
Baymont Inn Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center offer free cancellation for a full refund?
Yes, SureStay Plus Hotel by Best Western Lubbock Medical Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?
As of 27 November 2022, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on 4 December 2022 start from €68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Lubbock Medical Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, pets are welcome, with a maximum weight of 80 lbs per pet. There's a charge of USD 15 per pet, per night, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Lubbock Medical Center?
You can check in from 4:00 PM - 11:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Lubbock Medical Center and nearby?
SureStay Plus Hotel by Best Western Lubbock Medical Center has an outdoor pool and a fitness centre.
Are there restaurants at or near SureStay Plus Hotel by Best Western Lubbock Medical Center?
Yes. Nearby restaurants include Jazz (4-min walk), Hayashi MidTown (4-min walk) and Thai Pepper (5-min walk).
Does SureStay Plus Hotel by Best Western Lubbock Medical Center have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around SureStay Plus Hotel by Best Western Lubbock Medical Center like?
SureStay Plus Hotel by Best Western Lubbock Medical Center is in the heart of Lubbock, a short 2-minute walk from Texas Tech University and 6 minutes' walk from Covenant Lakeside Hospital. Travellers say that this hotel is in a good location.

Overall score and ratings

6.8

Good

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.3/10

Eco-friendliness

4/10 Fair

The overall stay was okay. Our toilet wasn’t working half the time.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Bryan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice inexpensive hotel
It was nice. It showed its age though and the pool is evidently under repair. But it was clean and comfortable. There was also an on-premise lounge which was nice.
john, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Janet, 2-night trip
Verified Hotels.com guest review

2/10 Poor

This is a TERRIBLE PLACE
1. We booked with this hotel specifically because of the amenities (pool) which has been out of service. The front desk personnel was very rude sitting this. There was no mention of it on their site or hotels.com 2. The front desk personnel was extremely rude upon arrival. 3. The flood drains were peeling up?? 4. The floor was soaked when we entered our room (tile) the carpet hallway soaked through our socks. 5. There was a blood stained Qtip on the chair cushion!! 6. The phone lines from our room were inoperable. 7. There was a hole in the wall, stuffed with tissue. 8. The shower head sprayed everywhere, soaking the bathroom and the towels.
Michelle, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Everything was fine.
Location was fine relative to TTU. Our room was clean and large. Bar onsite was welcome and made for a nice touch. Otherwise everything was just fine, not great and not bad. Ratings seem to match the hotel.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Glad we stayed
There was apparently upgrading construction going on outside but the inside was very nice & clean. The staff was very courteous & helpful.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Night mare stay
This place needs to be shut down while they renovate instead of renting out rooms with mold and a sheet rock nailed to the ceiling to cover a hole on the ceiling.
Alexander J, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Nightmare
Definitely need to renovate this place. Out of 8 rooms our family had they all had mold. They were dirty and staff did not care about accommodations or giving us a renovated room.
Alexander J, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible horrible place to stay. Nightmare hotel
8/15-9/18 We rented a total of 8 rooms for the weekend. Every room had mold one had a board nailed to the ceiling to cover a hole. The rooms were dirty. The AC doesn’t work we asked to talk to a manager about the rooms we had or to cancel our stay. The manager was not available and we couldn’t cancel our stay to move to another hotel without the charge. Basically we were forced to stay there. That have a sign somewhere in the building that stated there are no refunds or discounts. Rooms are rented as Is. We booked our room through Hotels.com I highly recommend they take this hotel off their site to prevent them from getting bad reviews. All the pictures on site of the hotel are old definitely NOT what the place looks like now. SAVE YOURSELF SOME TIME AND SPEND THE EXTRA MONEY ON A HOTEL THAT IS CLEAN
Monique, 3-night family trip
Verified Hotels.com guest review