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Raffles Makkah Palace, Mecca

5 stars5 stars
King Abdul Aziz EndowmentPO Box 1281, Mecca21955Saudi Arabia, 800-491-6126
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Outstanding4.6 / 5
Room
Room is all right
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
115See all 115 Hotels.com reviews
From 618 reviewsTripAdvisor Traveller Rating

Raffles Makkah Palace, Mecca

Hotel Info: 866-539-8117

from $240
  • Royal Suite, 2 Bedrooms (Kaaba View )
  • Presidential Suite, 2 Bedrooms (Kaaba View)
  • Presidential Suite, 2 Bedrooms, City View
  • Royal Suite, 2 Bedrooms, View
  • Signature Suite, 1 Bedroom, City View
  • Signature Suite, 1 Bedroom (Haram View )
  • Signature Suite (Deluxe Kaaba View)
  • Junior Suite, City View
  • Signature Suite, 1 Bedroom, City View
  • Signature Suite, 1 Bedroom ( Partial Kaaba View )
  • Signature Suite, 1 Bedroom ( Haram View )
  • Presidential Suite, 2 Bedrooms (Kaaba View )
  • Presidential Suite, 2 Bedrooms, City View
  • Signature Suite, Partial View ( Kaaba )
  • Signature Suite, City View
  • Junior Suite, 1 King Bed, Non Smoking, City View

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM. Guests can contact the property using the number on the reservation confirmation received after booking.
A valid permit to perform Hajj must presented at airport and hotel check-in from July 24 - September 5, 2017. Guests without valid permits will not be able to check-in. For permit-related questions, please contact the hotel or airline directly. Contact information is provided on the reservation confirmation received after booking.

Other information

  • Smoke-free property

In the hotel

Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free use of nearby fitness center
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Second bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Raffles Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Recent reviews

Outstanding 4.6 /5 from 115 reviews

Raffles Makkah Palace, Mecca
Outstanding5.0 / 5
It was excellent
1 night romance trip
Raffles Makkah Palace, Mecca
Outstanding5.0 / 5
I really enjoy staying at the hotel, It is amazing
2 night family trip
Raffles Makkah Palace, Mecca
Outstanding5.0 / 5
Definitely No. 1 in Saudi Arabia
I stayed at Raffles Makkah Palace with my family including small children. This was my 3rd visit in 4 years and I am pleased to say that the level of service has improved significantly since my last stay two years ago. From the first contact with the front desk I was greeted my Mr. Ahmed Bawajeeh who offered a friendly smile and a quick check in. He was always helpful and assisted us by allocating our 3 rooms on the same floor without any fuss and even offered us complimentary extra beds! However it was at the Al Qasr restaurant where we had a most sumptuous breakfast that I met Mr. Majed Salah. He is the assistant F&B Manager and is always on the floor looking to be of assistance to his guests. From day one he anticipated our needs and offered something extra without having to be asked. This level of service excellence is rare indeed and is not found or matched in most 5* establishments that I've stayed at. He offered to send breakfast up to the room if the kids were asleep, got items from the room service menu which were not found on the breakfast range and even arranged for breakfast to be sent earlier to our room so we could make suhur. All this was done with the minimum of effort making us feel really valued and special. Staff of this caliber are a valuable asset to any organization and should be appreciated. The room and bathroom is so spacious and well-appointed that it needs a separate review all together. Just know that it's worth it!
5 night family trip
Raffles Makkah Palace, Mecca
Outstanding5.0 / 5
Wonderful location, staff and customer service
The staff was awesome. Great customer service! Thank you for making our stay for umrah a wonderful experience.
4 night family trip
Raffles Makkah Palace, Mecca
Outstanding5.0 / 5
Wonderful hotel. Would suggest that the serving staff are a little more friendly or at least smile. They seem a little up tight.
3 night trip

See all reviews

Raffles Makkah Palace, Mecca

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