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L'Ermitage Franschhoek Chateau & Villas, Franschhoek

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Lambrechts RoadFranschhoekWestern Cape7690South Africa, 800-491-6126
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Good3.8 / 5
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
Pool
Pool should be renewed
15See all 15 Hotels.com reviews
From 197 reviewsTripAdvisor Traveller Rating

L'Ermitage Franschhoek Chateau & Villas, Franschhoek

Hotel Info: 866-539-8117

from $140
  • Villa, 1 Bedroom (Single)
  • Villa, 1 Bedroom
  • Superior Room
  • Superior Room (Single)
  • King Suite
  • Villa, 3 Bedrooms
  • Villa, 2 Bedrooms
  • Suite, 1 King Bed (Single)

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 2 PM-11 PM
  • Check-out time is 11 AM
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Free train station pickup

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Free valet parking

  • Extended parking

Offsite

  • Free area shuttle within 5 km

  • Shopping center shuttle *

  • Casino shuttle *

  • Theme park shuttle *

Also known as

  • Franschhoek L'Ermitage
  • L'Ermitage Chateau Villas
  • L'Ermitage Chateau Villas Hotel
  • L'Ermitage Chateau Villas Hotel Franschhoek
  • L'Ermitage Franschhoek
  • L'Ermitage Franschhoek Chateau
  • L'Ermitage Franschhoek Chateau Villas
  • l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek
  • l`Ermitage Franschhoek Chateau And Villas

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Transfers via required shuttle are required and must be arranged before travel by contacting the property at the number on the booking confirmation.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge of ZAR 750 per person (roundtrip)

High-speed Internet access (wired) is available in public areas for an extra charge

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

Casino shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
Working away
  • Conference space size (feet) - 913.50
  • Conference space size (meters) - 85
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
  • Washer/dryer
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
Things to enjoy
  • Private plunge pool
  • In-room massage available
  • Individually furnished
  • Separate dining area
  • Separate sitting area
  • Balcony
Freshen up
  • Second bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 71-cm LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Health club

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby

L'Ermitage Franschhoek Chateau & Villas, Franschhoek’s small print

Also known as

  • Franschhoek L'Ermitage
  • L'Ermitage Chateau Villas
  • L'Ermitage Chateau Villas Hotel
  • L'Ermitage Chateau Villas Hotel Franschhoek
  • L'Ermitage Franschhoek
  • L'Ermitage Franschhoek Chateau
  • L'Ermitage Franschhoek Chateau Villas
  • l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek
  • l`Ermitage Franschhoek Chateau And Villas

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Transfers via required shuttle are required and must be arranged before travel by contacting the property at the number on the booking confirmation.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge of ZAR 750 per person (roundtrip)

High-speed Internet access (wired) is available in public areas for an extra charge

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

Casino shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 15 reviews

L'Ermitage Franschhoek Chateau & Villas, Franschhoek
Poor1.0 / 5
Avoid if you can.
I am in the process of logging a complaint and requesting a refund.
1 night trip with friends
L'Ermitage Franschhoek Chateau & Villas, Franschhoek
Fair2.0 / 5
For the price you pay, the coffee is cheap, the coach was broken, the wifi was very weak, and for self catering there was not enough cutlery and crockery. It felt like you were getting low budget service.
2 night romance trip
L'Ermitage Franschhoek Chateau & Villas, Franschhoek
Poor1.0 / 5
Disgusting and very disappointed.
We did not get the accommodation that we paid for and was put into a room with torn linen a big whole in the lounge wall (that was being repaired), no slippers, no gown, no splash pool, no batteries in the remote, curtains came off the curtain hooks and the front door would not lock. (Was promised that maintenance would repair the door that evening, but was never done. We had to put a chair in front of the door to keep it close) We reported all the problems to reception and was told that they where fully book and could not assist us. We were moved to a slightly better room only the following evening at 19h00, but this was still not the room we paid for. I have asked for a refund for the weekend and have still had no communication from your company or the Hotel.
2 night romance trip
L'Ermitage Franschhoek Chateau & Villas, Franschhoek
Outstanding5.0 / 5
Great stop off for visiting wine country
We booked this hotel as a slight stab in the dark when visiting wine country. The hotel was great, massive room with a huge bed, living area, kitchen and bathroom. Stunning views from the balcony. The staff were brilliant, helped us book somewhere for dinner, organised taxis at a moments notice and were generally very friendly. Would definitely stay here again if I returned to Franschhoek.
1 night romance trip
L'Ermitage Franschhoek Chateau & Villas, Franschhoek
Excellent4.0 / 5
No room at the inn.
Hotel was double booked so first night we were upgraded to a suite complete with kitchen and dining room. Then came the bad news... No space for us on the second night. A nearby B&B was arranged for us together with a profuse apology. Hopefully this was a one off.
2 night romance trip

See all reviews

L'Ermitage Franschhoek Chateau & Villas, Franschhoek

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