4Dreams Hotel, Puerto de la Cruz

So on arrival we had no hot water in the bathroom (sink or shower). Because it was weekend they could not get an engineer to fix it. As the hotel was full we could not change rooms so they offered us the use of the bathroom in a single room on another floor. That had no hot water either. Luckily our son was staying on the floor above us so all three of us had to take turns to use his bathroom. There was also an "end of course" school trip staying for the weekend. We had a large group of fifteen year old running up and down the corridors from 2am until 3.30am. The hotel did nothing despite us complaining. I would not stay here again. Avoid the breakfast at all cost.

Excellent for the price you pay! The rooftop pool was beautiful and a nice break from the close beaches. Location was perfect in the middle of everything.

I often stay here in a single room. Sometimes I am given an interior room and otherwise a room with an exterior outlook but always comfortable and clean. The staff are friendly and efficient. The location is perfect.

I had to change a room next day after arriving.There was constantly noise from the roof side and communal area (teenagers). The second room, actually bathroom had an issue as well, water on the floor every day, I guess from the sink. I was tired to ask for anothe one and move my staff again. The hotel accommodate many families so the pool is quite busy, not too much chance to swim because is very small. Overall stay was ok, but I wouldn't book the hotel again.

It would be a good idea for the management to put a sign in each room reminding guests that there are other guests around and to keep their voices down. On 3 occasions we had to tell other guests to quieten down as they were shouting into their cellphones, or sitting outside the rooms having conversations at the top of their voices - on one occasion at 3.40am. Makes for an uncomfortable situation and hard to sleep also.