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1 room, 2 adults
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Metro Hotel, London

2 stars
7 Craven RoadHyde Park, LondonEnglandW2 3BPUnited Kingdom, 800-491-6126
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2.3 / 5
Value
Fairly good value for money
Comfort
More comfort would be nice
Vibe
Vibe is not too good
Amenities
Amenities are not the best
127See all 127 Hotels.com reviews
From 162 reviewsTripAdvisor Traveller Rating

Metro Hotel, London

Hotel Info: 866-539-8117

from $69
  • Double Room, Ensuite
  • Quadruple Room, Ensuite
  • Triple Room, Ensuite
  • Double or Twin Room, Shared Bathroom
  • Double Room, Shared Bathroom

At a glance

Key facts

Hotel size

  • This hotel has 15 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 1:30 PM-7:30 AM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • No parking

Also known as

  • Metro Hotel London
  • Metro London

Optional extras

Onsite credit card charges are subject to an extra charge

Cribs/Infant beds are available for GBP 10 per stay

Airport shuttle service is offered for an extra charge of GBP 40-100 per vehicle (one way)

In the hotel

Food and drink
  • Free continental breakfast daily
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Metro Hotel, London’s small print

Also known as

  • Metro Hotel London
  • Metro London

Optional extras

Onsite credit card charges are subject to an extra charge

Cribs/Infant beds are available for GBP 10 per stay

Airport shuttle service is offered for an extra charge of GBP 40-100 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.3 /5 from 127 reviews

Metro Hotel, London
Poor1.0 / 5
Metro Hotel sucks
This room was so bad. The pipes in the bathroom were leaking, no AC we had to gi 3 floors walking up with our bags. No elevater.
1 night family trip
Metro Hotel, London
Poor1.0 / 5
BED BUGS, OTHER PROBLEMS, STAY AWAY
Do NOT book this bug-ridden hotel. My girlfriend and I booked this hotel in need of last minute accommodations in the Hyde Park/Paddington area, and this was the cheapest option. I wish we had paid twice the money elsewhere. The whole process was riddled with problems: 1) The service was rude and unhelpful. 2) Upon arrival at the hotel, due to some unnamed problem with the rooms, we were whisked away down the street to another one of the manager's (Tony's) properties, called Tony's House. We were assured this was an upgrade, which left us wondering what the original accommodation would have been like. 3) The hotel was dingy, messy, and unkempt. The room was even worse (and I am not the type to complain about inexpensive questionable accommodations). We opted not to shower and slept in our clothes to avoid contact with the bed, sheets, etc. BUT despite our best attempts: 4) The next day the typical red swelling of bed bug bites began appearing on both of our faces (still swollen and itching as I write this review). Do not make the same mistake as us and stay far away from this hotel (or any other questionable establishments run by Tony). 5) And to top it all off, the breakfast that was included (and gets delivered to your room) never arrived. Given the poor quality of everything else, this may have been the only blessing in disguise. The location is convenient but it is certainly NOT worth your troubles.
1 night romance trip
Metro Hotel, London
Poor1.0 / 5
Expensive Hostel
I was NOT at all impressed by this "hotel". For four star rates a night I would have expected more than a glorified hostel. Aside from the ensuite bathroom (which needed a good cleaning). This is a four story walk up (5 really), no lift which was tricky with substantial luggage in stuffy and tiny stairwells. I would have loved to have just left to go elsewhere but I was informed that I would still be charged the full amount if I left. Breakfast included consisted of stale rolls, cookies, a tetra pack orange juice, and was left on the less than appealing floor outside the room, with nothing fresh. Seeing as one of us could not eat wheat it meant we had to find a suitable breakfast elsewhere. When we first arrived the front door was locked... The attendant arrived about 10 minutes later, thankfully another woman was waiting and told us he was coming soon after she had called (lucky her to have a local cell phone). Redeeming quality... There was a kettle and tea in the room...which I only used after sterilizing the cups with boiling water. Yuck. Don't do it.
2 night trip
Metro Hotel, London
Fair2.0 / 5
cheap but ok
Service is excellent however first impression is horrible tiny entry reception laughable but room was nice small but breakfast was horrible tray brought to ur room
2 night business trip
Metro Hotel, London
Poor1.0 / 5
Bed bugs!!!
Full of bed bugs!! We did stay 2 night but 1 night we didnt sleep at all because the bites and bugs. We found 6 bedbugs and we did give one to the staff. They did even offer for a night refund just a simple apologise. Never stay again!!
2 night romance trip

See all reviews

Metro Hotel, London

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