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Pullman Zhangjiajie

Photo gallery for Pullman Zhangjiajie

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Deluxe Room, 1 King Bed, Business Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Overview of Pullman Zhangjiajie

UNESCO Sustainable Travel Pledge

Pullman Zhangjiajie

4.5 star property
Luxury hotel in Wulingyuan with outdoor pool and bar/lounge

8.6/10 Fabulous

184 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400

Guests rated this location 8.8/10 - Excellent

Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Coffee shop/cafe
  • Business centre
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Wulingyuan

Getting around

  • Zhangjiajie (DYG) - 32 min drive

Restaurants

  • 星巴克 - 16 min walk
  • 食间主题餐厅 - 16 min walk
  • 民谣酒吧 - 18 min walk
  • 中茶世界茶园张家界店 - 2 min drive
  • 情缘娱乐城 - 4 min drive
Map

About this property

Pullman Zhangjiajie

When visiting Zhangjiajie, Pullman Zhangjiajie is a great choice to consider. Guests can take a dip in the outdoor pool or grab a bite to eat at FENG Chinese Restaurant, which is one of 3 restaurants and serves breakfast, lunch and dinner. A bar/lounge, a 24-hour health club and a fitness centre are other highlights at this luxurious hotel. Fellow travellers love the overall property condition and breakfast.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 456 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 1:00 AM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Children stay for free (see details)

What to do

  • Pool table
  • Ping pong

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Dressing gowns

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

FENG Chinese Restaurant – This restaurant serves breakfast, lunch and dinner.
V Café Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 130 per person

Children & extra beds

  • Rollaway beds are available for CNY 260.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Does Pullman Zhangjiajie offer free cancellation for a full refund?
Yes, Pullman Zhangjiajie does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pullman Zhangjiajie?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pullman Zhangjiajie?
Yes, there's an outdoor pool.
Are pets allowed at Pullman Zhangjiajie?
Sorry, pets aren't allowed.
Is parking offered on site at Pullman Zhangjiajie?
Yes, there's free self parking.
What are the check-in and check-out times at Pullman Zhangjiajie?
You can check in from 2:00 PM - 1:00 AM. Check-out time is noon. Express check-out is available.
What is there to do at Pullman Zhangjiajie and nearby?
Pullman Zhangjiajie has an outdoor pool and a 24-hour health club, as well as a garden.
Are there restaurants at or near Pullman Zhangjiajie?
Yes, there are 3 on-site restaurants, featuring pool views.
What's the area around Pullman Zhangjiajie like?
Pullman Zhangjiajie is in Wulingyuan, a short 4-minute walk from Wulingyuan Scenic and Historic Interest Area. Travellers give top marks for the hotel's prime location.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.5/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

Thank god for Bob!
Tired hotel held together by some great service, Bob is an absolute star and some others try very hard. Cost cutting measures were reflected in the lack of a club lounge, non existent pool boy, poor quality food and poorly maintained facilities. Hopefully an upturn in visitors will lead to some reinvestment and a pay rise for Bob and we will get to see the old dame less lame.
Trevor, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

4/10 Fair

Go to Crowne
We got food poisoning from the hotel food. Room was small and not very clean. The ac was turned off so we had to open windows and get bitten by bugs all night. Terrible experience in a beautiful place!
Ryan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Worth the price
It’s a nice hotel, past it’s prime for sure, but for the price your paying it’s still great. The room was large, clean and comfortable. Hotel staff could have been more helpful, I guess they can’t all speak English so a lot of the time they would keep their head down at reception or allow several Chinese customers to push in front of me as they do. Management could speak English and were always helpful. But please inform your staff to at least acknowledge customers and ask them to wait a moment. Pool area was pretty, but there were no towels available and the changing rooms weren’t great.
The area is under heavy construction, but there was no noise.
Christopher, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Rikard, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room
eko, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Zhangjiajie
Good location, nice staff, good breakfast
Victoria, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel close to the park
Good location, friendly staff, nice breakfast and room size was good.
Omair, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip with friends
Verified Hotels.com guest review