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Mandarin Oriental, Macau, Macau

5 stars
Avenida Dr Sun Yat Sen, NAPEMacauMacau, 800-491-6126
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Outstanding4.6 / 5
Cleanliness
Clean
Service
Fantastic service
Room
Great room
WiFi
WiFi system needs upgrading
81See all 81 Hotels.com reviews
From 615 reviewsTripAdvisor Traveller Rating

Mandarin Oriental, Macau, Macau

Hotel Info: 866-539-8117

from $219
  • Waterfront suite
  • Deluxe lake view
  • Premier Room
  • Deluxe Room
  • Deluxe Bay View Room
  • Deluxe Bay View Room
  • Deluxe Room, 1 King Bed, Bay View
  • Deluxe corner view
  • Suite, 1 King Bed (Waterfront)
  • Deluxe Twin Room, Lake View
  • Deluxe Twin Room, Bay View
  • Deluxe Room, 1 King Bed, Lake View
  • Deluxe Room, 1 King Bed, City View

At a glance

Key facts

Hotel size

  • This hotel has 213 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Transportation

Transfers

  • Free ferry terminal shuttle

Also known as

  • Mandarin Oriental Hotel Macau
  • Mandarin Oriental Macau
  • Mandarin Oriental Macau Hotel

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of MOP 208 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MOP 280 per vehicle (one way)

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool heated
  • Children's pool heated
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2010
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Pay movies
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The Spa has 8 treatment rooms including rooms for couples. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Dining

Vida Rica - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Mandarin Oriental, Macau, Macau’s small print

Also known as

  • Mandarin Oriental Hotel Macau
  • Mandarin Oriental Macau
  • Mandarin Oriental Macau Hotel

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of MOP 208 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MOP 280 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 81 reviews

Mandarin Oriental, Macau, Macau
Outstanding5.0 / 5
Best City Hotel In the World
The Mandarin always blows me away. Top to bottom best hotel I have stayed at, setting a new standard for service, in room amenities and quality across the board. It is a treat to stay at the Mandarin Oriental, and I will definitely be back.
1 night business trip
Mandarin Oriental, Macau, Macau
Good3.0 / 5
Business only
The hotel is magnificent, clean and gorgeous. There is a very very small pool, the sun disappears at 1:30 pm. You will have to pay for internet which I find a little anachronical nowadays. There is no casino and it is 25 minute walk away from the center of town. This must be a good business hotel but I don't recommend it to couples or people who want to visit Macau.
2 night romance trip
Mandarin Oriental, Macau, Macau
Outstanding5.0 / 5
Macau public taxis are small and can be dirty and cannot accommodate 4 large pieces of luggage. It would be good if hotel could access a better stock of taxis or a car service for short order taxi requirements.
1 night romance trip
Mandarin Oriental, Macau, Macau
Outstanding5.0 / 5
Great hotel. Only issue is the shift change at the bar between Tea service and regular bar service. Hotel seemed understaffed for that transition. Many patrons had to wait 30 minutes for a drink. Efficient and prompt dispensing of alcohol is important.
2 night business trip
Mandarin Oriental, Macau, Macau
Excellent4.0 / 5
Recommended to stay
Good stay except the linen used was a bit stiff, the bathtub was very slippery without much handles for support and this may be a hazard for young children and the elderly. Have highlighted these issues to the management and they have replied with a thank note. Nevertheless, great stay and highly recommended!
2 night trip with friends

See all reviews

Mandarin Oriental, Macau, Macau

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