Mandarin Oriental, Macau

Photo gallery for Mandarin Oriental, Macau

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Panoramic Suite, 1 King Bed | Living room | 42-inch plasma TV with cable channels, TV, DVD player

Overview of Mandarin Oriental, Macau

Mandarin Oriental, Macau

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Guan Yin Statue Waterfront Park

9.4/10 Exceptional

271 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
The price is $266
Price available on 10/4/2022
Map
Avenida Dr Sun Yat Sen, NAPE, Macau
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free ferry terminal shuttle
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Television

Choose dates to view prices

About this area

What's nearby

  • Heart of Macau

Getting around

  • Macau Intl. Airport (MFM) - 8 min drive
  • Zhuhai (ZUH-Jinwan) - 43 min drive
  • Hong Kong International Airport (HKG) - 54 min drive
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

About this property

Mandarin Oriental, Macau

5-star luxury hotel connected to a shopping center
A roundtrip airport shuttle, a poolside bar, and shopping on site are just a few of the amenities provided at Mandarin Oriental, Macau. Indulge in a body treatment, aromatherapy, and a massage at The Spa, the onsite spa. Be sure to enjoy a meal at Vida Rica, the onsite restaurant. Guests can also expect to find dry cleaning/laundry services, car rentals on site and a bar.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a free ferry terminal shuttle, and meeting rooms
  • Express check-in, wedding services, and an elevator
  • Concierge services, massage treatment rooms, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 213 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • 42-inch HDTVs with cable channels and DVD players
  • Composting, free infant beds, and coffee/tea makers

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 213 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Transfers

  • Airport shuttle from 9 AM to 9 PM*
  • Free ferry terminal shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in stairways
  • Wheelchairs available on site
  • Hand-held showerheads
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • DVD player
  • 42-inch plasma TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

The Spa has 8 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. Guests under 18 years old are not allowed in the spa.

Dining

Vida Rica - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 251 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MOP 805 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MOP 690 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Mandarin Oriental Hotel Macau
Mandarin Oriental Macau
Mandarin Oriental Macau Hotel
Mandarin Oriental, Macau Hotel
Mandarin Oriental, Macau Macau
Mandarin Oriental, Macau Hotel Macau

Frequently asked questions

Does Mandarin Oriental, Macau offer free cancellation for a full refund?
Yes, Mandarin Oriental, Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental, Macau?
As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Macau on Oct 4, 2022 start from $266, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental, Macau?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental, Macau?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Mandarin Oriental, Macau?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Mandarin Oriental, Macau?
Yes, an airport shuttle is available from 9 AM to 9 PM on request. The charge is MOP 805 per vehicle one-way.
What are the check-in and check-out times at Mandarin Oriental, Macau?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Mandarin Oriental, Macau?
No, this hotel doesn't have a casino, but Lisboa Casino (13-min walk) and Rio Casino (19-min walk) are both nearby.
What is there to do at Mandarin Oriental, Macau and nearby?
Mandarin Oriental, Macau has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near Mandarin Oriental, Macau?
Yes, there's an onsite restaurant, Vida Rica. Nearby restaurants include Indian Spice (10-min walk), A Baia (11-min walk), and Guincho A Galera (12-min walk).
What's the area around Mandarin Oriental, Macau like?
Mandarin Oriental, Macau is in the heart of Macau, a short 16-minute walk from Macau Tower and 13 minutes' walk from Almeida Ribeiro Street. Travelers recommend the hotel for its quiet location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Perfect experience
Excellent service from front desk, housekeeping, pool and even technician. The rooms are clean and comfy. Will definitely stay here again.
Ka Ian, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
John, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel with FANTASTIC service.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Well located and excellent service by staff
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Quite and relatively small hotel in Macau, good size of room
Ben, 2-night family trip
Verified Expedia guest review