Best Western Urban Hotel

Photo gallery for Best Western Urban Hotel

Primary image
Blackout drapes, soundproofing, rollaway beds, bed sheets
Blackout drapes, soundproofing, rollaway beds, bed sheets
Blackout drapes, soundproofing, rollaway beds, bed sheets

Overview of Best Western Urban Hotel

Best Western Urban Hotel

3.0 star property
City-center Vauban - Wazemmes hotel with restaurant

8.0/10 Very Good

423 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Restaurant
The price is $55
Price available on 9/18/2022
48 Bis Rue De Valenciennes, Lille, Nord, 59000
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Vauban - Wazemmes
  • Pierre Mauroy Stadium - 11 min drive

Getting around

  • Lille (LIL-Lesquin) - 8 min drive
  • Porte-de-Douai Station - 20 min walk
  • Lezennes Station - 21 min walk
  • Lille (XFA-Lille Flandres Train Station) - 24 min walk
  • Porte de Valenciennes Station - 5 min walk
  • Lille Grand Palais Station - 11 min walk
  • Porte de Douai Station - 13 min walk

About this property

Best Western Urban Hotel

3-star hotel in the heart of Vauban - Wazemmes
You can look forward to a terrace, a garden, and a restaurant at Best Western Urban Hotel . In addition to a bar, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and concierge services
  • Smoke-free premises, luggage storage, and a front desk safe
  • Guest reviews say great things about the dining options and helpful staff
Room features
All guestrooms at Best Western Urban Hotel offer perks such as air conditioning, as well as amenities like sound-insulated walls and espresso makers. Guests reviews speak well of the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with hair dryers
  • 80-cm HDTVs with premium channels
  • Heating, daily housekeeping, and phones


English, French, German, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors


  • Check-in time from 2 PM - 1:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (1 per room, up to 44 lbs)*
  • Restrictions apply*


  • Free WiFi in public areas


  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 7 AM–noon on weekends
  • Restaurant
  • Coffee/tea in a common area

Traveling with children

  • Children stay free

What to do

  • Golfing nearby


  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace


  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Grab bar near toilet


  • English
  • French
  • German
  • Polish
  • Russian

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Hair dryer

Stay connected

  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


Urban Hotel - This café serves breakfast only.
ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 11 for adults and EUR 6 for children (approximately)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 10.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds


  • Pets are allowed for an extra charge of EUR 10 per pet, per night


  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Frequently asked questions

Does Best Western Urban Hotel offer free cancellation for a full refund?
Yes, Best Western Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Urban Hotel ?
As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Best Western Urban Hotel on Sep 18, 2022 start from $55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Urban Hotel ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Urban Hotel ?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of EUR 10 per pet, per night.
Is parking offered on site at Best Western Urban Hotel ?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Best Western Urban Hotel ?
You can check in from 2 PM - 1:30 AM. Check-out time is noon. Late check-out is available for a charge of EUR 25 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Best Western Urban Hotel ?
No, this hotel doesn't have a casino, but Casino Barriere Lille (3-min drive) is nearby.
What is there to do at Best Western Urban Hotel and nearby?
Best Western Urban Hotel has a garden.
Are there restaurants at or near Best Western Urban Hotel ?
Yes, Urban Hotel offers French cuisine. Nearby restaurants include Le Bistronome (8-min walk), Berceau d'Afrique (8-min walk), and The Mother (8-min walk).
What's the area around Best Western Urban Hotel like?
Best Western Urban Hotel is in Vauban - Wazemmes, a short 5-minute walk from Porte de Valenciennes Station and 13 minutes' walk from Jean-Baptiste Lebas Square. Travelers recommend the hotel for its quiet location.

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



6/10 Good

As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
james, 2-night trip
Verified guest review

8/10 Very Good

Good food and service
We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Starr, 3-night family trip
Verified guest review

10/10 Exceptional

Friendly and helpful
Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room. The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
Kenneth, 1-night trip
Verified guest review

4/10 Fair

Itzhak, 1-night trip
Verified guest review

4/10 Fair

Flaky staff
The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
J, 2-night trip with friends
Verified guest review

10/10 Exceptional

Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.
Stephanie, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.
Richard, 2-night business trip
Verified Expedia guest review

6/10 Good

Take a nose peg!
The hotel room stunk of sewage, after opening all of the windows, it finally dissipated, in the morning opening the bathroom door the stench hit us as it was clearly coming from the drains in the bathroom. Not pleasant at all. The hotel staff allow people to park cars blocking other cars parked, so if you are needing to leave at 7am and you have been blocked in by another car, good luck finding who owns the car, getting in touch with them and getting to move their car otherwise your sitting ducks.
Gabriella, 1-night trip
Verified guest review

8/10 Very Good

Suet Mui Fiona, 1-night trip
Verified guest review

6/10 Good

Great staff but our room was tired and very small
The hotel is really unusual in a good way, full of character and the staff absolutely wonderful. Great breakfast and bar, nice outside space and in this area of Lille off street secure parking meant we could relax knowing the car was safe. The room was very small, could not open the bathroom door fully as the bed was in the way, and the double bed only really accessible from one side.. If the guest was a larger person there would be difficulty using the bathroom, kind of bathroom where you could do all your ablutions standing in one place. The rooms need to be refurbished, they are looking tired and worn out. And please for the sake of squeezing guests in, please do away with one room on each floor to give the other rooms a bit more space like other hotels. If we could reserve a bigger room we would certainly stay again. Staff are this hotel's biggest asset.
1-night trip
Verified guest review