Castello Village Resort

Photo gallery for Castello Village Resort

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Balcony

Overview of Castello Village Resort

Castello Village Resort

4.0 star property
4-star hotel in Agios Nikolaos with spa and restaurant

7.6/10 Good

44 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is $112
Price available on 8/11/2022
Map
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Full-service spa
  • Free beach shuttle
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Spa tub
  • Room service
  • Coffee shop/cafe
For families
  • Children's pool
  • Playground on site
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Stalis Beach - 18 min drive
  • Star Beach Water Park - 16 min drive
  • Crete Golf Club - 21 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

About this property

Castello Village Resort

A great choice for a stay in Agios Nikolaos, Castello Village Resort features an airport shuttle. Guests can indulge in deep-tissue massages at the spa, and local cuisine is served at Athina, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a spa tub, a sauna, and a steam room. Fellow travelers say great things about the nice bathrooms and beach location.

All inclusive

All-inclusive room rates at Castello Village Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Health First (Greece)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 147 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • Coffee shop
  • Barbecue grills
  • Private dining
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • Free beach shuttle
  • Fitness classes
  • Volleyball
  • Beach nearby
  • Scuba diving nearby

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Seasonal outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Greek

Room amenities

Be entertained

  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Castello Village Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Callista spa™ has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Athina - This buffet restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Delfi - This poolside restaurant specializes in Greek cuisine and serves light fare only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

Policies

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Property Registration Number 1040K033A0086600

Also known as

Castello Village Resort Agios Nikolaos
Castello Village Resort
Castello Village Agios Nikolaos
Castello ge Agios Nikolaos
Castello Village Resort Hotel
Castello Village Resort Adults Only
Castello Village Resort Agios Nikolaos
Castello Village Resort Hotel Agios Nikolaos

Frequently asked questions

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.1/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

2/10 Poor

Stay somewhere else
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
9-night trip
Verified Hotels.com guest review

4/10 Fair

Very Disappointed - Do not believe the photos
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Mervyn, 10-night trip
Verified Hotels.com guest review

2/10 Poor

First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Ion, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Lovely hotel in Sisi
Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
7-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.
lisa, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely
Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places
Kelly, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Great place to stay
Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away
Karen, 11-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Excellent hotel close to the centre of town
Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.
KEVIN, 10-night trip
Verified Expedia guest review

8/10 Very Good

Lovely hotel. Close to tavernas .on sea front
Staff always friendly and helpful. Definitely worth upgrading to sea view apartment.
Verified Expedia guest review

6/10 Good

Decent place but two big issues.
The reception person Roula was outstanding.. Very helpful & always with a smile...The hotel generally has good potential ...However , it really needs to freshen up /update their rooms & do something about keeping mosquitoes out...
Verified Hotels.com guest review