Hotel Santa Monica

Photo gallery for Hotel Santa Monica

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Superior Twin Room | Down comforters, pillowtop beds, in-room safe, individually decorated
Superior Twin Room | Down comforters, pillowtop beds, in-room safe, individually decorated
Superior Twin Room | Down comforters, pillowtop beds, in-room safe, individually decorated
Superior Double Room | Down comforters, pillowtop beds, in-room safe, individually decorated

Overview of Hotel Santa Monica

Hotel Santa Monica

3.0 star property
3-star hotel in Cuenca with restaurant and bar/lounge

7.8/10 Good

22 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Bar
Map
Sucre 6-80 Y Borrero, Cuenca, Azuay
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Multilingual staff
For families
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
  • Deep soaking bathtub

Choose dates to view prices

About this area

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 8 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.2 miles/127.5 km

About this property

Hotel Santa Monica

3-star hotel in the business district
Consider a stay at Hotel Santa Monica and take advantage of dry cleaning/laundry services, a bar, and a business center. In addition to a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Full breakfast (surcharge), meeting rooms, and multilingual staff
  • A front desk safe, free newspapers, and concierge services
  • Guest reviews say good things about the WiFi and location
Room features
All guestrooms at Hotel Santa Monica feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with deep soaking tubs and free toiletries
  • LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 12:30 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Onsite garage
  • Free offsite parking within 1312 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of USD 6 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts major credit cards, debit cards and cash.

Also known as

Santa Mónica Cuenca
Santa Mónica Hotel Cuenca
Hotel Santa Monica Cuenca
Santa Monica Cuenca
Hotel Santa Monica Hotel
Hotel Santa Monica Cuenca
Hotel Santa Monica Hotel Cuenca

Frequently asked questions

Does Hotel Santa Monica offer free cancellation for a full refund?
Yes, Hotel Santa Monica does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Santa Monica?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Santa Monica?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Santa Monica?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Santa Monica?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Hotel Santa Monica?
Yes, there's an onsite restaurant. Nearby restaurants include San Sebas Cafe (4-min walk), Casa Azul (5-min walk), and LA Bulería (5-min walk).
Does Hotel Santa Monica have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Santa Monica like?
Hotel Santa Monica is a short 6-minute walk from San Sebastian Plaza and 12 minutes' walk from University of Cuenca's Orchid Garden. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

8.7/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

We like everything
Amparo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It is an excellent hotel, it does not need any change, I would return to the same Hotel and I would recommend
Carlos, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful service from a friendly staff
We love the hotel, the rooms were clean and comfortable. The dining area had a beautiful view of Cuenca and the food was good. My mom and I walked to many churches, restaurants and shops and we still needed more time to visit so many great places in Cuenca.
Verified Expedia guest review

6/10 Good

Everything had to ordered through the front desk. No hair dryer in the room unless you requested it.
Verified Expedia guest review

8/10 Very Good

Good quality hotel near the city center.
Good quality hotel near the city center square Park Calderon. Walking distance to many tourist points of interest for culture, history, language schools, shopping, ATMs and taxis. The staff is very attentive with most being bilingual. Breakfast buffet is more than adequate in a setting of a top floor dining room with views of the city which is very nice. Furnishings and decor a bit dated, but sturdy and clean. The large bed was comfortable. Bathroom good size. Two down sides are the elevator does not run down to the ground floor. It starts at the second floor and goes to the top floor. If a person has mobility problems, then this would not be the place to stay. Second problem on occasion is the noise from car alarms and the fire siren that go off during the night. No sleeping through either of them.
Verified Expedia guest review

8/10 Very Good

Nice hotel, noisy city
Santa Monica Hostal was upscale hotel in Cuenca. I don't speak much Spanish, and sometimes it was difficult communicaing with staff, but that's more my problem then theirs. However, since there are a number of Americans visiting Cuenca, they may consider some English lessons for their staff. The room was very nice, however, I couldn't find any thermostat, ergo A/C or heating controls. Apparently, since the weather is cool there year-round 60-75 degrees, I guess they figure just open your patio slider to cool off the room. The only problem is that apparently Cuenca is "car alarm" capital of the world(I've been to 21 countries so I have some expertise in this). There was a constant barrage of alarm beeps thruout the weekend, some even beep continuously while they're in the alarm mode. I was on the 5th floor, but it was still very annoying. Maybe, nothing the hotel can control, but something Cuencanos might consider controlling, i.e."noise pollution" just as damaging as other types to "livability index".
Verified Expedia guest review

6/10 Good

An average hotel
Room was cold and had Wi-Fi problems. I could not connect from my room. The personnel that works there are very friendly and they try to help, but some things are beyong their control.
Verified Hotels.com guest review

6/10 Good

This hotel is very fine except that most of the rooms face the street and there is continual street noise though the night and the windows have to be open for comfort at night because there was no air conditioning.
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel in a lovely city
We enjoyed our four nights here over Easter. The staff were very helpful and friendly even though we spoke almost no Spanish. The breakfast was good and the view from the top floor room where it was served was outstanding. They even had English Premier League Football on the telly one day! V central location...
Verified Hotels.com guest review

10/10 Exceptional

5 Star Service
This is our second stay at this hotel. We love it here and would not stay at any other hotel in Cuenca! Staff and owner are always smiling, customer service is incredible....It feels like home from the day we arrive until we leave. Thank you Monica, Claudia and the rest of your amazing staff. We can't wait to return!!
Verified Hotels.com guest review