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All properties in Melbourne, Victoria, Australia
1 room, 2 adults

Quest On William, Melbourne

4.5-star4.5 stars
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • DVD player
  • Microwave
  • Refrigerator
172 William Street, Melbourne, VIC, 3000, Australia

Upscale apartment with kitchen, near Bourke Street Mall
  • Free WiFi
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • DVD player
    • Microwave
    • Refrigerator
  • Collect stampsYou can collect® Rewards stamps here
  • Was sold an upgrade but was disappointed that double beds were two singles pushed…Apr 8, 2019
  • Front desk staff Excel is very helpful, we are very enjoy our staySep 9, 2018

Quest On William, Melbourne

from $97
  • Executive Studio Apartment
  • Standard One Bedroom Apartment
  • Standard Two Bedroom Apartment
  • Executive One Bedroom Apartment
  • Executive Two Bedroom Apartment
  • Standard Three Bedroom Apartment
  • Executive Suite

What’s around Quest On William, Melbourne


  • In Melbourne Central Business District
  • Bourke Street Mall - 8 min walk
  • SEA LIFE Melbourne - 9 min walk
  • Melbourne Central - 10 min walk
  • Queen Victoria Market - 14 min walk
  • Crown Casino and Entertainment Complex - 15 min walk
  • Melbourne Convention and Exhibition Centre - 16 min walk
  • Princess Theatre - 18 min walk

Getting around

  • Tullamarine Airport (MEL) - 25 min drive
  • Melbourne, VIC (MEB-Essendon) - 20 min drive
  • Avalon Airport (AVV) - 47 min drive
  • Southern Cross Station - 7 min walk
  • Flinders Street Station - 15 min walk
  • Showgrounds Station - 7 min drive
  • Flagstaff Station - 5 min walk
  • Melbourne Central Station - 11 min walk
  • Parliament Station - 18 min walk

At a glance

Key facts


  • 72 apartments
  • Arranged over 14 floors


  • Check-in time 2:00 PM-anytime
  • Check-out time is 10 AM
The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking* on site (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: Chinese, English, French.

At the aparthotel

Food and drink
  • Room service (during limited hours)
Things to do
  • Fitness facilities
Working away
  • Conference space
  • Conference space size (feet) - 861
  • Conference space size (meters) - 80
  • One meeting room
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built - 1997
  • Elevator
  • Safe-deposit box at front desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • Chinese
  • English
  • French

In the apartment

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Separate dining area
  • Number of living rooms 1
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Housekeeping - weekdays only

Quest On William, Melbourne’s small print

Also known as

  • Quest William Serviced Apts
  • Quest On William Melbourne
  • Quest On William Aparthotel
  • Quest On William Aparthotel Melbourne
  • Quest William Serviced Apts Apartment
  • Quest William Serviced Apts Apartment Melbourne
  • Quest William Serviced Apts Melbourne
  • Quest William Apartment Melbourne
  • Quest William Apartment
  • Quest William Melbourne
  • Quest On William Melbourne


This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 100 per accommodation, per stay

Optional extras

Credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 20 (subject to availability)

Self parking costs AUD 40 per night with in/out privileges

Rollaway beds are available for AUD 40.0 per day

Cribs/Infant beds are available for AUD 10 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Quest On William, Melbourne

  • Does Quest On William offer free cancellation for a full refund?
    Yes, Quest On William does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Quest On William?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Quest On William?
    Yes. Self parking costs AUD 40 per night. Parking spots may be limited.
  • Are pets allowed at Quest On William?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Quest On William?
    You can check in from 2:00 PM to anytime. Check-out time is 10 AM. Late check-out is available for a charge of AUD 20 (subject to availability).
  • Are there restaurants at or near Quest On William?
    Yes. Nearby restaurants include Flinders Lane (8-min walk).

Recent reviews

Good 7.4 From 240 reviews

Fair 4.0
will not go back
Took 2 days to get internet , rooms where not clean, stains on sofas, curtains , just generally run down and grubby
jeff, us1 night business trip
Exceptional 10.0
Thank you Quest on William!
Had a fantastic stay, the staff at Quest on William were so very accomodating and helpful. Would definitely recommend to all.
au1 night trip
Very Good 8.0
Good hospitality
The facilities are a bit old, but the staff are very friendly and accommodating. We stayed for 3 nights and found the location is closed to a lot of landmarks and we are happy overall. Thanks.
Sha, au3 night family trip
Very Good 8.0
Good value & great location
Good value hotel, really convenient location, staff friendly and helpful. Just looked a fraction tired eg. burn mark in bathtub, bedroom door didn't close properly. And the TV was not a smart TV, Foxtel reception was poor and there were instructions for Netflix but when we asked reception they said it didn't work on that TV. But overall pretty good
Andrew, au5 night trip
Exceptional 10.0
Clean and tidy, great location and helpful staff
nz1 night business trip
Very Good 8.0
Convenient location. Quality room
It was a very convenient location. Accommodation was respectable. Parking was a little poor. Actually thought it was free of charge but I was charged $40. With a party of 4, you'd expect more than one room key. If be happier to pay cash deposit I can receive back directly when checking out. I don't like leaving money behind especially when I've overheard an argument about deposits.
David, au1 night family trip
Very Good 8.0
Was happy with the upgrade to a bigger unit but the cleanliness in some areas needs addressing. Well stocked and over all quite happy with the whole stay. Handy location for our needs.
Anne, au1 night family trip
Good 6.0
Needs to improve
Hotel was central to CBD and lots of places within walking distance. Parking was a horror including someone parking us in for 1.5 hours where the hotel couldn't do anything to get us going. Luckily we weren't catching a flight. Kitchen floor covering had come loose making us feel uncomfortable and shower leaked into the bathroom floor heavily when showering so we had to use the towels to soak up water which then soaked the carped of the living area. Should not have let our a defective room which clearly this one was. We didn't expect much but not the problems we had. Staff did the best they could under the circumstances. Black carpet made the room really closed in and dingy coupled with downlights which gives it a rather dark feel to the place.
Duyet, au1 night family trip

Quest On William, Melbourne

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