Grand Mirage Resort & Thalasso Bali, Nusa Dua

Overall this day was OK. Never enough beach towels and not enough umbrellas for the beach chairs. No towels in our room after housekeeping. Always had to ask state as non-close of guest had the minibar field once in our nine night stay. People are definitely nice but service and expectations for 4 1/2 star resort were lacking

10 Star on a 5 Star program. The little added touches push it over the top. Breakfast buffet provided is beyond enormous. Everything from eggs to sushi. 20 different sections of choices. Pool was awesome. Beach is right there. Hotel lobby furnished amazingly. Shops, market, massages and eateries right out the front of hotel. Family and kid section of the hotel next door. The Executive suite was truly fabulous. Turndown service was a great feature. All the little touches made it truly one of the best hotels.

Trip was fun. Hotel had a nice beach and pool. The rooms can use a lot of cleaning and upkeep. Every time we had them change our sheets we would find a new stain on them (small red stains). Also, the restroom was not cleaned that well as we would find dust and dirt buildups in the corner. The chairs at the breakfast buffet are also stained. The customer service was great. If you plan to travel via taxi I highly recommend booking your taxi through blue bird or a taxi company directly, not the taxi desk at the hotel. My boyfriend and I had to taxi desk call us a one way taxi on 2 occasions. We soon realized that if they call the taxi for you they will charge you double the amount because the hotel takes commission. I know because I saw the hotel staff take half the money we gave them and give the other half to the taxi driver. Other than the rooms and taxi desk the hotel isn’t so bad as it has one of the nicer beaches.

Everything is ok except the beach not clean

Beautiful property on the beach and across from several local restaurants. Very friendly staff and amazing buffet beeakfast.