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Eliana Signature Hanoi Hotel

3.5 star property
Art Deco hotel with full-service spa, connected to the convention center, near Hoan Kiem Lake

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Eliana Signature Hanoi Hotel

Photo gallery for Eliana Signature Hanoi Hotel

Junior City View | Minibar, in-room safe, individually decorated, individually furnished
Deluxe double room with standing balcony | Terrace/patio
Breakfast, lunch, dinner served; Asian cuisine, garden views
Reception
Minibar, in-room safe, individually decorated, individually furnished

Overview of Eliana Signature Hanoi Hotel

9.4

Exceptional

Property highlights

  • Airport transfer
  • Spa
  • Air conditioning
  • Free WiFi
  • Laundry facilities
  • Restaurant
Map
38 Lo Su, Hoan Kiem, Hanoi
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • 24-hour front desk
Feel at home
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

View all photos for Junior City View

Junior City View | Minibar, in-room safe, individually decorated, individually furnished

Junior City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite City View

Family Suite City View | Minibar, in-room safe, individually decorated, individually furnished

Family Suite City View

  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Eliana Suite Terrace

Eliana Suite Terrace | Minibar, in-room safe, individually decorated, individually furnished

Eliana Suite Terrace

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe double room with standing balcony

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with standing balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe double room with internal window

Deluxe double room with internal window | Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with internal window

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Suite Executive with residence view

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with residence view

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Executive with internal window

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with internal window

  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 9 min walk
  • Thang Long Water Puppet Theatre - 1 min drive
  • Hanoi Old Town Night Market - 1 min drive
  • St. Joseph's Cathedral of Hanoi - 2 min drive
  • O Quan Chuong - 2 min drive
  • Hanoi Opera House - 1 min drive
  • Dong Xuan Market - 2 min drive
  • West Lake - 3 min drive
  • Ho Chi Minh Mausoleum - 4 min drive
  • Vietnam National Convention Center - 11 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 41 min drive
  • Hanoi Van Dien Station - 10 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Pizza 4P - 11 min walk
  • Duong's 2 Restaurant & Cooking Class - 6 min walk
  • Pizza 4P's - 11 min walk
  • Bánh Mì 25 - Hàng Cá - 12 min walk
  • Hong Hoai's Restaurant - 12 min walk
Map

About this property

Eliana Signature Hanoi Hotel

Putting you within a 10-minute drive of Hoan Kiem Lake, Eliana Signature Hanoi Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for VND 410000 per vehicle. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and Asian cuisine is served at SoyBean Restaurant, which is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a garden are other highlights at this Art Deco hotel.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 37 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2 PM - 11 PM
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Spring water bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

EF Spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 230000 per person
  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • There is a service fee of 15 percent

Children & extra beds

  • Rollaway beds are available for VND 340000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Eliana Signature Hanoi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Eliana Signature Hanoi Hotel?
As of Oct 3, 2023, prices found for a 1-night stay for 2 adults at Eliana Signature Hanoi Hotel on Oct 5, 2023 start from $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Eliana Signature Hanoi Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Eliana Signature Hanoi Hotel?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Eliana Signature Hanoi Hotel?
Yes, an airport shuttle is available. The charge is VND 410000 per vehicle one way.
What are the check-in and check-out times at Eliana Signature Hanoi Hotel?
You can check in from 2 PM - 11 PM. Check-out time is noon. Express check-in is available.
What is there to do at Eliana Signature Hanoi Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as spa services and a garden.
Are there restaurants at or near Eliana Signature Hanoi Hotel?
Yes, SoyBean Restaurant offers Asian cuisine and garden views.
Does Eliana Signature Hanoi Hotel have rooms with private spa tubs?
Yes, each room has a spring water bathtub.
What's the area around Eliana Signature Hanoi Hotel like?
Eliana Signature Hanoi Hotel is located on the boardwalk in Old Quarter, a short 3-minute walk from Thang Long Water Puppet Theatre and 9 minutes' walk from Hoan Kiem Lake.

Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Andrew, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Emma, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
Gia Loc, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely staff, very helpful and attentive.
John, 6-night trip
Verified Expedia guest review

2/10 Poor

AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very Good

The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Jim, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location and service Really nice and helpful staff Highly recommended
Maggie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

excellent hotel and nice room
maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were very kind and helpful.
BRIAN DOUGLAS, 3-night trip
Verified Expedia guest review