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Empress Inn and Suites by the Falls, Niagara Falls

2 stars
5951 Clark AvenueNiagara FallsONL2G 3W3Canada, 800-491-6126
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2.3 / 5
Service
Service is adequate
Cleanliness
Could use a good cleaning
Room
Room needs to be redecorated
Breakfast
Breakfast can be improved
73See all 73 Hotels.com reviews
From 81 reviewsTripAdvisor Traveller Rating

Empress Inn and Suites by the Falls, Niagara Falls

Hotel Info: 866-539-8117

from $32
  • Standard two queen
  • Standard one queen

At a glance

Key facts

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Extended parking

Other information

  • Resort fee included

Also known as

  • Empress Falls
  • Empress Inn
  • Empress Inn Falls

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Deposit: CAD 50 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of CAD 20

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities
Food and drink
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Barbecue grills
Things to do
  • Fitness facilities
  • Helicopter/airplane tours on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
  • MP3 docking station
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Empress Inn and Suites by the Falls, Niagara Falls’s small print

Also known as

  • Empress Falls
  • Empress Inn
  • Empress Inn Falls

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Deposit: CAD 50 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of CAD 20

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.3 /5 from 73 reviews

Empress Inn and Suites by the Falls, Niagara Falls
Fair2.0 / 5
Central location but worthless property for stay
The Empress motel has three floors with no elevators. The steps are uneven and dangerous when going up with luggage. Not worth $60 that I paid through Hotels.com. The front desk also wants a $50 deposit...not sure for what, even when the bill is paid by a credit card. Totally worthless for the amount. The only plus point is the location and proximity to Niagara Falls and the casinos.
1 night romance trip
Empress Inn and Suites by the Falls, Niagara Falls
Poor1.0 / 5
Horrible Hotel
Awful! 3 Channels, poor WiFi, Few outlets in fact had to unplug air conditioner to use microwave. Was very close to a strip joint. We left early in the morning and there were loitering homeless people. Smelt marijuana outside our door.
1 night romance trip
Empress Inn and Suites by the Falls, Niagara Falls
Fair2.0 / 5
room was small no bath mat . next time would look for a place close to Fallsview
1 night family trip
Empress Inn and Suites by the Falls, Niagara Falls
Poor1.0 / 5
Dirty toilet!
The toilet was not cleaned, the towels were dirty.
Romance trip
Empress Inn and Suites by the Falls, Niagara Falls
Good3.0 / 5
Pros & Cons
Pros: Close to attractions, quiet, free parking, free Wi Fi, heater worked well, priced less than other hotels in the area, person who checked us out was very pleasant & let us leave our car in the lot for several hours after check out time to have breakfast & see attractions. I paid our security of $20 (door key) with US funds which was noted, & received US funds in return. comfortable beds, Cons: No elevator, small parking lot, Security chain on the door was broken, two sinks in the room, one didn't work, phone didn't work, no blankets on the bed, only a bedspread that had filthy stain on the underside, black hairs in bathtub, An outdated motel with sub par maintenance and cleanliness. Summary: If you're looking for a less expensive hotel just to sleep in, & you're not a neat freak, this would be OK. Bring your own blanket, & cell phone to make calls, A woman traveling alone should not stay here. All the rooms are accessed only by an outside balcony door. Be prepared to haul your luggage up two/three flights of stairs, there's no bellhop. Not a hotel you would want to have an extended stay in.
1 night trip

See all reviews

Empress Inn and Suites by the Falls, Niagara Falls

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