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Empress Inn and Suites by the Falls, Niagara Falls

2 stars
5951 Clark AvenueNiagara FallsONL2G 3W3Canada, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
2.3 / 5
  • 3-old-daugther got over 30 bites, wife didn't sleep at all and got over 10 bites!!Aug 29, 2015
  • I don't feel safe stay in here. Door lock looks any one can open from out side with out…Jul 6, 2015
54See all 54 Hotels.com reviews
From 66 reviewsTripAdvisor Traveller Rating

Empress Inn and Suites by the Falls, Niagara Falls

Hotel Info: 866-539-8117

from $40
  • Standard two queen
  • Standard one queen

At a glance

Key facts

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Extended parking

Other information

  • Resort fee included

Also known as

  • Empress Falls
  • Empress Inn
  • Empress Inn Falls

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Deposit: CAD 50 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of CAD 20

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities
Food and drink
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Barbeque grills
Things to do
  • Fitness facilities
  • Helicopter/airplane tours on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
  • MP3 docking station
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Empress Inn and Suites by the Falls, Niagara Falls’s small print

Also known as

  • Empress Falls
  • Empress Inn
  • Empress Inn Falls

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Deposit: CAD 50 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of CAD 20

Weekly housekeeping is provided; fees apply for additional cleaning

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.3 /5 from 54 reviews

Empress Inn and Suites by the Falls, Niagara Falls
Poor1.0 / 5
Dirty toilet!
The toilet was not cleaned, the towels were dirty.
1 night romance trip
Empress Inn and Suites by the Falls, Niagara Falls
Good3.0 / 5
Pros & Cons
Pros: Close to attractions, quiet, free parking, free Wi Fi, heater worked well, priced less than other hotels in the area, person who checked us out was very pleasant & let us leave our car in the lot for several hours after check out time to have breakfast & see attractions. I paid our security of $20 (door key) with US funds which was noted, & received US funds in return. comfortable beds, Cons: No elevator, small parking lot, Security chain on the door was broken, two sinks in the room, one didn't work, phone didn't work, no blankets on the bed, only a bedspread that had filthy stain on the underside, black hairs in bathtub, An outdated motel with sub par maintenance and cleanliness. Summary: If you're looking for a less expensive hotel just to sleep in, & you're not a neat freak, this would be OK. Bring your own blanket, & cell phone to make calls, A woman traveling alone should not stay here. All the rooms are accessed only by an outside balcony door. Be prepared to haul your luggage up two/three flights of stairs, there's no bellhop. Not a hotel you would want to have an extended stay in.
1 night trip
Empress Inn and Suites by the Falls, Niagara Falls
Outstanding5.0 / 5
Convenient to my next destination
Everything you could ash for in a short-term stay hotel
1 night trip
Empress Inn and Suites by the Falls, Niagara Falls
Fair2.0 / 5
easy access for entertainment
ac so noisy...feel like riding a boat..
1 night family trip
Empress Inn and Suites by the Falls, Niagara Falls
Fair2.0 / 5
unimpressed
Family run with family running all over, felt like we were intruding. No elevator, had to carry heavy loads up and down hot outdoor stairs. Stairs are uneven and unkempt, (dirty and sticky). Small step going down into room which kept tripping us, almost fell a few times. Entire place smelled like curry and Indian food. Odor in room was unpleasant. Room wasn't dirty per se but the walls need paint, carpet is threadbare, bathroom fixtures are chipped, fuse box in room, felt gross walking around and sleeping there. Needed more towels and the child at the front desk made us feel like we weren't entitled to them, then she took forever to bring them. Parking lot had fewer spots than rooms so parking was scarce. The spots were very small and or long vehicle stuck out into the narrow lot. Angled parking with only one way into the lane. We were very nervous that our vehicle would get bumped or worse. Very difficult to park especially with all the hotel's family's kids running around. Overall felt unwelcome and unwanted.
2 night family trip

See all reviews

Empress Inn and Suites by the Falls, Niagara Falls

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