10/10 Exceptional
Sep 7, 2023
Classy downtown hotel
Great location, very central. Very nice lobby/public spaces with an excellent gym and sauna area, that we unfortunately did not get to use. The service & staff were top notch.
We first checked in and were given a very nice room, but discovered that the cleaning crew had somehow missed cleaning the toilet. Gross, but $*!# happens, hah. The receptionist was SO embarrassed and apologetic, and offered us 2 different options of available rooms, so we found another that was also very nice and were happy with the response. Then overnight we got food poisoning, and felt miserable, unable to do anything we'd planned and in my husband's case barely able to stand up straight. I really appreciated that the receptionist & the manager were so helpful and caring, from giving us a late checkout so we could just stay in bed until we had to leave, and getting us some tea and plain rolls to try and eat. They were so supportive that it made all the difference, and I would absolutely stay here again or recommend it. Mistakes sometimes happen in any industry, but in my opinion it's the way things get handled that matters, and this hotel handled everything very well.




Erica
Erica, 1-night trip
Verified Hotels.com guest review