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Mantra Crown Towers, Surfers Paradise

4.5 stars4.5 stars
5-19 Palm AvenueSurfers ParadiseQLD4217Australia
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Excellent4.0 / 5
Room
Room needs to be improved
Location
Great location
Pool
Great pool
Service
Fantastic service
283See all 283 Hotels.com reviews
From 1,559 reviewsTripAdvisor Traveller Rating

Mantra Crown Towers, Surfers Paradise

from $369
  • Apartment, 2 Bedrooms
  • Apartment, 1 Bedroom, Ocean View
  • Apartment, 3 Bedrooms
  • Apartment, 2 Bedrooms, Ocean View
  • Apartment, 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 166 rooms
  • This hotel is arranged over 39 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
The front desk is open daily from 7 AM - 8 PM

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport drop off (available on request) *

Parking

  • Free self parking

Also known as

  • Crown Mantra
  • Crown Towers Hotel Surfers Paradise
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Crown Mantra Towers
  • Crown Towers Mantra
  • Mantra Crown
  • Mantra Crown Towers
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Surfers Paradise
  • Mantra Towers

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Rollaway beds are available for AUD 40.00 per night

Cribs/Infant beds are available for an extra charge

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AUD 25 per person

WiFi is available in guestrooms for AUD 25 per day (rates may vary)

WiFi is available in public areas for AUD 25 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Barbecue grills
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Playground on site
  • Scuba diving nearby
  • Windsurfing nearby
  • Children's pool
  • Steam room
  • Waterslide
  • Sauna
  • Pool sun loungers
  • Arcade/game room
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Luggage storage
Facilities
  • Year Built 1997
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden

In the room

Home comforts
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • Pay movies
  • Cable TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages, facials, body scrubs, and body treatments.

Dining

Chiang Mai Thai - This restaurant specializes in Thai cuisine and serves dinner only.

Regale Restaurant - This restaurant serves breakfast, lunch, and dinner.

Mantra Crown Towers, Surfers Paradise’s small print

Also known as

  • Crown Mantra
  • Crown Towers Hotel Surfers Paradise
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Crown Mantra Towers
  • Crown Towers Mantra
  • Mantra Crown
  • Mantra Crown Towers
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Surfers Paradise
  • Mantra Towers

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Rollaway beds are available for AUD 40.00 per night

Cribs/Infant beds are available for an extra charge

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AUD 25 per person

WiFi is available in guestrooms for AUD 25 per day (rates may vary)

WiFi is available in public areas for AUD 25 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 283 reviews

Mantra Crown Towers, Surfers Paradise
Outstanding5.0 / 5
very enjoyable
3 night romance trip
Mantra Crown Towers, Surfers Paradise
Fair2.0 / 5
They put us on a low floor after i confirmed that i was higher than level 10, childrens bedding had cigarette burns in it, and the room stunk like smoke. Spoken to rudely by staff and told that they would rectify the issues and no one ever called or emailed to speak with me.. They simply did not care.
2 night family trip
Mantra Crown Towers, Surfers Paradise
Excellent4.0 / 5
Super location and fun resort
Very enjoyable.
3 night romance trip
Mantra Crown Towers, Surfers Paradise
Good3.0 / 5
Much needed renovations in your rooms
I booked this hotel with the intention of getting at least one of the rooms given on the website examples shown for a 2 bedroom apartment. When I arrived I was taken to 2 extremely run down apartments with old furniture, carpets uneven, milk splatters all over the bench top in the kitchen, scuff marks all over the walls, paint work chipped off places, dirty rubbish bins that hadn't been cleaned properly, old tiles etc. Rooms are in much need of a make over & renovations! The 3rd room I was taken to was room 711 & that was lovely it was definitely one of those examples in the photos shown on the website. I did also ask for on the special requests an easy accessible shower as I have recently had surgery on my foot & have a disability. The manager said that all the rooms were the same. I seriously think that the hotel should look at making a few of the rooms with easy accessible showers to cater for those who have a disability.
4 night business trip
Mantra Crown Towers, Surfers Paradise
Poor1.0 / 5
Poor accommodation
MANTRA Worst accommodation I've ever stayed in. Will never stay in Mantra Crown Towers again. Very old, disintegrated rooms. The toilet didn't work for the first 2 days until they replaced the valve. I had to ask for a porta cot twice before they sent it up. Very old, run down furniture and whatever minimal decor there was. The sofas were completely sunken in and you couldn't even sit on them without falling in. The bed was so old you could feel each spring in the mattress. I had to ask twice for extra pillows and sheets and only got 1 sheet. The clothing line was broken, the kettle was so dirty they actually sent me a brand new one. The fridge and microwave had the worst stench we couldn't even leave food in there. The bathrooms had a lot of mould and we found a dead cockroach in the linen cupboard. The lobby constantly smelt of fish and lemongrass which I believe they use to disguise the far worse smells that existed. Service of the staff was very poor - every time I complained about the conditions I got told that the rooms are privately owned and that it wasnt Mantra's responsibility. I doubt our 1 bedroom apartment on level 9 had ever been refurbished. Besides the child friendly pool, I have nothing positive to say unfortunately.
8 night family trip

See all reviews

Mantra Crown Towers, Surfers Paradise

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