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Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen

3.5 stars
Carretera Chetumal-Puerto Juarez Km 309Lote 1 Playa, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.1 / 5
Cleanliness
Clean
Service
Fantastic service
Beach
Beautiful beach
Food
Delicious food
104See all 104 Hotels.com reviews
From 4,296 reviewsTripAdvisor Traveller Rating

Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $268
  • Standard Room
  • Junior Suite, Oceanfront (Beach Access)
  • Junior Suite, Ocean View
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Free breakfast
  • 7 restaurants
  • 4 bars/lounges
  • 3 coffee shops/cafés
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Meeting rooms 2
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • Pay movies
  • Satellite TV channels
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Spa

Sensations Spa has massage/treatment rooms. Services include massages, facials, and body treatments. The spa is equipped with a spa tub.

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.

Don Alfredo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Puerto - This steakhouse serves dinner only. Reservations are required.

Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 104 reviews

Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen
Good3.0 / 5
We just wanted a king-size bed...
Overall this was a great all-inclusive experience, however, when we checked in they refused to give us a king bed as we requested at booking. The guy checking us in was condescending and said, "Everyone wants a junior suite, villa, or ocean front room. You only paid for a standard room." My response was I just wanted a king bed, not two double beds, and didn't care where. He did indicate he could get us a King bed in our category starting on night 2 of our 7 night stay, but who wants to move and unpack twice?? Keep in mind they were only at about 70% capacity, so it was well within their capability to grant our reasonable request. Notwithstanding this huge lapse in customer service this was a nice hotel. My advice to hotel management is fix your check-in and check-out process and level of customer service. Check-in took 45 minutes, and check-out took 20 minutes, most of which was spent waiting in line.
7 night trip
Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Awesome
Stayed beachfront. Amazing views.
6 night family trip
Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen
Good3.0 / 5
Handicap accessibility not friendly
Good overall not handicap accessible. Although requested a handicap unit.
6 night family trip
Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen
Good3.0 / 5
dress code at the beach?
my second trip to this collection of hotels was great until a dinner was spoiled by my professional beach attire and 3 guys in a panic that my clothing would ruin everyone's dinner. I did not know that my dress shorts would be an issue at the "gourmet" restaurant-even after I was seated, I was approached by a hotel concierge, a restaurant concierge and a 3rd employee who were more upset by my attire than anybody cared to notice. They embarrassed myself, my wife and my friends. This will result in my not returning to the hotel chain.
Romance trip
Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen
Excellent4.0 / 5
All good but the wi-fi
This was our 2nd trip to this hotel. We love: the setting. Beautiful vegetation, wildlife, pool and beach. Gated and safe. Staff wonderful. Rooms nice - wish Mexico would discover queen size beds. Food is standard all-inclusive. Ok, not great, tired of it by the end of the week. Worst thing: wi-fi. An outrageous $35/week for each device, and really terribly unreliable service.
6 night family trip

See all reviews

Iberostar Paraiso Del Mar All Inclusive, Playa del Carmen

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