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Thermae Palace Hotel, Ostend

4-star4 stars
Koningin Astridlaan 7Ostend8400Belgium

Upscale beachfront hotel in Ostend with bar/lounge
  • Free WiFi
Good7.0
Beach
Beautiful beach
Location
Great location
Service
Service is adequate
Cleanliness
Could use a good cleaning
68See all 68 Hotels.com reviews
From 638 reviewsTripAdvisor Traveller Rating

Thermae Palace Hotel, Ostend

from $105
  • Classic Double or Twin Room, Sea View
  • Superior Room, Terrace, Sea View
  • Junior Suite, Sea View (Palace Family)
  • Classic Double or Twin Room
  • Classic Triple Room
  • Classic Triple Room, Sea View

At a glance

Key facts

Hotel size

  • This hotel has 131 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10 PM
  • Check-out time is noon
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Bicycle rentals on site
Working away
  • Meeting rooms 11
Services
  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Year Built 1933
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Albert - This brasserie serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Thermae Palace Hotel, Ostend’s small print

Also known as

  • Thermae Palace
  • Thermae Palace Hotel
  • Thermae Palace Hotel Ostend
  • Thermae Palace Ostend
  • Hotel Thermae Palace
  • Thermae Palace Ostende

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.12 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of EUR 20

Self parking costs EUR 12.50 per night with in/out privileges

Breakfast is offered for an extra charge of EUR 20.00 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Thermae Palace Hotel, Ostend

Landmarks

  • On the beach
  • Leopold II Statue - 4 min walk
  • Wellington Racetrack - 6 min walk
  • Casino Kursaal - 12 min walk
  • Mu.ZEE - 12 min walk
  • Grote Post Culture Center - 14 min walk
  • Leopold Park - 14 min walk
  • Wapenplein Square - 15 min walk

Getting around

  • Ostende (OST-Ostend-Bruges Intl.) - 8 min drive
  • Brussels (BRU-Brussels - National) - 72 min drive
  • Oostende Station - 22 min walk
  • Bruges Station - 28 min drive
  • De Panne Station - 29 min drive
  • Self parking (surcharge)

Recent reviews

Good 7.0 From 68 reviews

Thermae Palace Hotel, Ostend
Good6.0
Thermae Palace Hotel review - Sept 9, '17
Our first impression of the hotel was excellent: friendly check-in staff, luxurious lobby, accessible room & great location (room with terrace overlooking the digue & beach). However, a few aspects need improvement. 1) The room needed updates: no available plugs to charge phones/electronics, older bathtub/shower with water going from freezing cold to scorching hot, lacking noise insulation from hallway/lobby & non-working wifi. 2) We paid the supplement for the breakfast buffet (7:30-10am), but when we arrived at 9:15, all the tables were either occupied or not cleared. We finally sat ourselves (the hostess was too busy to seat us) at a dirty table, waiting for the staff. After a few minutes of waiting, I asked an employee refilling buffet trays if she could send someone to clear the table; she answered very abruptly that the staff were on their way. 10 mins later, I asked another employee to send someone, mentioning how long we had been waiting. The table was finally cleared (but not wiped) 5 mins later. By then, we had to rush to fill our plates as trays started not to get refilled. At 10am, trays were taken away. We understand this was a special weekend with the Film Festival, but the breakfast crew was obviously understaffed & under pressure (sometimes bordering on impolite for some). We would recommend the hotel for its location & seaside view (must be booked), but would not have breakfast there again & would hope to see an update on the rooms.
A Traveler, us1 night romance trip
Thermae Palace Hotel, Ostend
Exceptional10.0
wonderful hotel
not the first time at this hotel have stayed many times and always have had good sevice and food the staff are wonderful and so helful
ANDREW, gb2 night family trip
Thermae Palace Hotel, Ostend
Very Good8.0
I arrived and couldn't get in the car park because of a local horse race fixture. I went in and asked for a space. I was told if I had booked I would have to park on the road. There was no space on the road for miles. I suggested this was appaling that all the spaces were taken by non residents and they seemed ok with residents having to walk miles with luggage. The manager reluctantly let me park by the bins!! Room and hotel are ok but in a very poor state of repair, but in a great position by the beach. I also had a terrace outside the room, which was great. On second night I wanted to eat in the brasserie, and was told I would have to wait. As the tables came clear I continued to wait, then after an hour the maitre'd tossed a menu at me and told me I would have to order quickly as the kitchen would shut soon. Was not impressed, but the food was ok.
A Traveler, gb2 night business trip
Thermae Palace Hotel, Ostend
Good6.0
Excellent beach view. Hotel outdated. Quite area. To expensive for location out of season. Had to pay for parking in a big parking lot which was not really used.
A Traveler, ca1 night romance trip
Thermae Palace Hotel, Ostend
Exceptional10.0
great hotel
another nice stay at this hotel staff always wonderful all over the hotel the food was 5star service was very good cant wait for another free weekend to get away
ANDREW, gb1 night family trip

See all reviews

Thermae Palace Hotel, Ostend

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