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Iberostar Paraiso Maya All Inclusive, Playa del Carmen

4 stars
Chetumal Puerto Juárez, Km. 309Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.3 / 5
Cleanliness
Clean
Amenities
Great amenities
Pool
Great pool
Service
Fantastic service
174See all 174 Hotels.com reviews
From 4,331 reviewsTripAdvisor Traveller Rating
  • Cancun, Quintana Roo (CUN-Cancun Intl.) 29-min drive; 23.1 miles/37.1 km
  • Free self parking
  • Free valet parking

Iberostar Paraiso Maya All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $287
  • Superior Junior Suite
  • Junior Suite, Pool View
  • Standard Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 432 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • 10 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Steam room
  • Nightclub
  • Free water park access
  • Lazy river
  • Health club
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • Wedding services
  • Multilingual staff

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Yard
  • Separate dining area
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Cable TV channels
  • DVD player
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Motorized water sports
  • Snorkeling excursions

Spa

Unwinding at the spa.
The best way to relax and unwind is to visit the modern spa which offers treatments, massages, and Jacuzzi.

Dining

La Pagoda - This buffet restaurant serves breakfast, lunch, and dinner.

El Fogon - This restaurant serves dinner only. Reservations are required.

La Marina - This buffet restaurant serves breakfast and dinner.

Gourmet L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

El Rancho - This steakhouse serves breakfast and dinner.

Iberostar Paraiso Maya All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 174 reviews

Iberostar Paraiso Maya All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Destination wedding!
Booked a total of 35 night for our dream destination wedding! From the moment we arrived the entire staff was very friendly and inviting making us feel right at home. The weather is very hot and humid there but our rooms were nice and cool thanks to their central AC! The mini bar was always restocked with more than we needed and 24hr room service was always a plus. Spa was a bit pricey, but the steam room, multiple temp hot tubs and sauna were all included without a fee. Enjoyed their free kayaking, scuba trials, bike rides Foosball, table tennis, outdoor tennis and many more free activities available to us. Overall a great hotel with access to other iberostar when staying at the Maya or grand like we did. Had the chance to eat and play at a few other Iberostar resorts which was great and saved us $ on food while we were out!
10 night family trip
Iberostar Paraiso Maya All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Andrew's wedding
Very welcomed; well cared for; very enjoyable
5 night family trip
Iberostar Paraiso Maya All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great stay but..
Hotel is beautiful, clean and we enjoyed the activities. There are bars all over the pool area but nowhere to get a quick snack. Not even the room frigobar has snacks. If you get hungry you need to go to the buffet,get ice cream or walk all the way to the shopping center or the beach. There was a huge difference between check in and checkout. Lady at check in was really nice, we were greeted with drinks and got an upgrade because it was my husband's birthday. The person at checkout was rude, it was 5:30 am and maybe he was sleepy but he didn't bother to ask how our stay was or at least wish us a nice flight home. We made reservations for La Marina and got there only to find out that we were mixed with the buffet people. You sit on a reserved area of the restaurant but have to go to the buffet to get salad and desert. You're supposed to dress nicely but regular people with shorts and bathing suites are walking through the reserved area. Also servers don't have an idea on proper etiquette, they cross the table to refill your water. Overall, don't get fooled on "specialty" restaurants, food and service is just like the buffette and it's not worth it to dress up.
3 night family trip
Iberostar Paraiso Maya All Inclusive, Playa del Carmen
Excellent4.0 / 5
Nice stay
It was good
6 night trip
Iberostar Paraiso Maya All Inclusive, Playa del Carmen
Excellent4.0 / 5
Great hotel.. needs to work on the pool and buffet
Hotel itself is very nice. The staff are extremely accommodating and helpful at every turn. I have 2 complaints about the hotel. Although we did see the pools being cleaned and tested we noticed algae along the walls of the pool. This is consistent with urination etc.. I asked hotel staff to please clean it ASAP. That was told on the first night and we left four nights later to no avail.. Also, the lunch buffet is the same every single day.. Although it is nice that you can go to their other hotels which are close by but its the same problem with the lunch buffet..
4 night family trip

See all reviews

Iberostar Paraiso Maya All Inclusive, Playa del Carmen

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