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Iberostar Paraiso Maya All Inclusive, Riviera Maya

4 stars
Chetumal Puerto Juárez, Km. 309Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.3 / 5
Cleanliness
Clean
Service
Fantastic service
Amenities
Great amenities
Food
Delicious food
164See all 164 Hotels.com reviews
From 4,189 reviewsTripAdvisor Traveller Rating

Iberostar Paraiso Maya All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $287
  • Superior Junior Suite
  • Junior Suite, Pool View
  • Standard Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 432 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Free breakfast
  • 7 restaurants
  • 6 bars/lounges
  • 2 coffee shops/cafés
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Steam room
  • Nightclub
  • Free water park access
  • Children's pool
  • Health club
  • Sauna
  • Lazy river
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Yard
  • Separate dining area
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Cable TV channels
  • DVD player
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Motorized water sports
  • Scuba-diving lessons
  • Snorkeling excursions

Spa

Unwinding at the spa.
The best way to relax and unwind is to visit the modern spa which offers treatments, massages, and Jacuzzi.

Dining

La Pagoda - This buffet restaurant serves breakfast, lunch, and dinner.

El Fogon - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

La Marina - This restaurant serves breakfast and dinner.

Gourmet Museum - This restaurant specializes in international cuisine and serves dinner only.

El Rancho - This restaurant serves dinner only.

Iberostar Paraiso Maya All Inclusive, Riviera Maya’s small print

Also known as

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 164 reviews

Iberostar Paraiso Maya All Inclusive, Riviera Maya
Outstanding5.0 / 5
Great stay but..
Hotel is beautiful, clean and we enjoyed the activities. There are bars all over the pool area but nowhere to get a quick snack. Not even the room frigobar has snacks. If you get hungry you need to go to the buffet,get ice cream or walk all the way to the shopping center or the beach. There was a huge difference between check in and checkout. Lady at check in was really nice, we were greeted with drinks and got an upgrade because it was my husband's birthday. The person at checkout was rude, it was 5:30 am and maybe he was sleepy but he didn't bother to ask how our stay was or at least wish us a nice flight home. We made reservations for La Marina and got there only to find out that we were mixed with the buffet people. You sit on a reserved area of the restaurant but have to go to the buffet to get salad and desert. You're supposed to dress nicely but regular people with shorts and bathing suites are walking through the reserved area. Also servers don't have an idea on proper etiquette, they cross the table to refill your water. Overall, don't get fooled on "specialty" restaurants, food and service is just like the buffette and it's not worth it to dress up.
3 night family trip
Iberostar Paraiso Maya All Inclusive, Riviera Maya
Excellent4.0 / 5
Nice stay
It was good
6 night trip
Iberostar Paraiso Maya All Inclusive, Riviera Maya
Excellent4.0 / 5
Great hotel.. needs to work on the pool and buffet
Hotel itself is very nice. The staff are extremely accommodating and helpful at every turn. I have 2 complaints about the hotel. Although we did see the pools being cleaned and tested we noticed algae along the walls of the pool. This is consistent with urination etc.. I asked hotel staff to please clean it ASAP. That was told on the first night and we left four nights later to no avail.. Also, the lunch buffet is the same every single day.. Although it is nice that you can go to their other hotels which are close by but its the same problem with the lunch buffet..
4 night family trip
Iberostar Paraiso Maya All Inclusive, Riviera Maya
Good3.0 / 5
Not for our "family"
First the cleaning team was amazing...our room was service twice a day and they even folded out clothes and put them away...that was worth the money all by itself. The other parts of our trip didn't go so well, we pre-reserved dinner for the week with the concierge karla when we checked in and also asked for tickets to see the new Cirque Du Sole, Joya, just accross from the resort and she said she would take care of it. We didn't need the tickets until 4 days later so we didn't hesitate to leave it in her seemingly capable hands...bad idea. Never got tickets, when her mistake was realized tickets were sold out for the rest of the week, and she even messed up our dinner reservations for 2 nights. I just felt like if we didn't show up for their time share meeting then we were less than in their eyes...the food was, I guess average for a an all-inclusive resort. It definitely turned me off of all-inclusive resorts from here on out...this place just isn't for our family.
6 night family trip

See all reviews

Iberostar Paraiso Maya All Inclusive, Riviera Maya

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