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Iberostar Tucan All inclusive, Playa del Carmen

3.5 stars
Avda. Xaman-Ha, Lote Hotelero No 2Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.4 / 5
Beach
Beautiful beach
Location
Great location
Food
Delicious food
Wellness
Wellness & sports facilities could be improved
334See all 334 Hotels.com reviews
From 6,005 reviewsTripAdvisor Traveller Rating

Iberostar Tucan All inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $188
  • Standard Single Room
  • Standard Room
  • Oceanfront Superior, Junior Suite
  • Superior Suite, Oceanfront (Junior)
  • Oceanfront , Junior Suite
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 350 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Iberostar Tucan
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Free breakfast
  • 3 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Spa services on site
  • Sauna
  • Kayaking on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Pool umbrellas
  • Arcade/game room
Working away
  • Conference space
  • Meeting rooms 5
Services
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Satellite TV channels
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Dining

Bonsai Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

La Gondola - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Tennis on site
  • Kayaking on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Iberostar Tucan All inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Tucan
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 334 reviews

Iberostar Tucan All inclusive, Playa del Carmen
Excellent4.0 / 5
Nice stay on the Playa
Overall this is a nice place to stay and we would love to return with the kids. The Positives: The grounds are fantastic. They have a bunch of different scenes all within the resort. (Jungle, koi ponds, giant pool, music, bars, animals, waterfalls, etc) The staff is extremely friendly. We had a waitress in the lobby bar named Rosie.. She was by far the best part of our stay in the hotel each night. The beach is amazing! Tons of chairs/loungers on the beach and a short walk to the end of what seems like the island. The water is crystal clear and the sand is silky smooth. The pool and amenities are so much fun. The swim up bar with music was so fun with our group. Our room was actually pretty large for a standard room. The Negatives: 1. Beds are extremely hard and pillows are not comfortable. I did call down and they put a pillow top on our bed which made it bearable. 2. The reservations for your "specialty" restaurants were not easy. You have to email for a request ahead of time and they are very difficult to get in to. They also will only allow you 2 reservations of the 4 restaurants. No reservations are available at the hotel upon checking in. 3. The food is not that good. I'd say its cafeteria quality. We ate at the italian, steakhouse and hibachi style restaurants. I would only probably return to the hibachi grill. The steakhouse was terrible!
4 night trip with friends
Iberostar Tucan All inclusive, Playa del Carmen
Outstanding5.0 / 5
Awesome resort
This resort is awesome! Beautiful, lush gardens throughout the property. The pool is huge, great for chillen or swimming. The resort is at the end of a long row of resorts so if you walk down the beach, you can find some beautiful secluded spots. Good body bording waves right off the beach but you'll need to hire a boat ride if you wanna snorkel.
3 night romance trip
Iberostar Tucan All inclusive, Playa del Carmen
Excellent4.0 / 5
The only thing we were not impressed with the food. The buffet was the same every morning and every evening. Themed evenings would have been a nice change. Specialty restaurants were good. All other aspects were very good the beach was great!
7 night romance trip
Iberostar Tucan All inclusive, Playa del Carmen
Poor1.0 / 5
Iberostar tucan Death Trap
1.Timeshare - scam only $129.000. LOL. 2.Terrible rooms. no views, Non working TV, plastic chairs that break, non working safe. 3.Terrible service and buffet. This is not an all inclusive as described, you can only dine 2 times during your stay at one of the restaurants. And don't slip on the marble floors and go to the hospital and need immediate medical surgery in the states. YOU WILL NOT BE REFUNDED THE BALANCE OF YOUR TRIP. That’s right! it's in the fine print. We Booked 7 nights and stayed 3 - lost $3.400. plus medical fees. This place was the worst we have ever stayed in over 20 years of travel! DO NOT GO HERE!
7 night family trip
Iberostar Tucan All inclusive, Playa del Carmen
Outstanding5.0 / 5
A great hotel
This was an excellent hotel and we were very happy with our choice. The only reason I did not give the hotel best rating on condition of hotel was because they had renovations left to do due to an earlier fire a few months back that destroyed the lobby and some of the restaurants. This should hopefully be completely done shortly and we were told a few new restaurants would also open. The personnel at the hotel were wonderful and the staff so talented working everything from zumba classes on the beach to great entertainment at night. After a week the kids felt like they were family to them. The buffet food was great and we though actually better than the restaurants where you have to have a reservation. As for the Mexican restaurant we would have expected more flavors on the food that was quite simple. This is their own cuisine so bring on the flavors! Other than that everything was great. The hotel have so may fun animals all around as it is placed in a jungle by the beach. The kids had plenty of things to look at. If you can get a room closer to pool or beach they are nicer as you do not hear the loud music at night from the disco. We highly recommend this hotel.
8 night family trip

See all reviews

Iberostar Tucan All inclusive, Playa del Carmen

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