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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Iberostar Tucan All inclusive, Playa del Carmen

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront property with free water park, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 8,567 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Location
Great location
Food
Delicious food
WiFi
Good internet service

Iberostar Tucan All inclusive, Playa del Carmen

from $207
  • Standard Room
  • Junior Suite
  • Oceanfront , Junior Suite
  • Superior Double Room
  • Superior Double Room (Star Prestige)
  • Ocean Front Superior Junior Suite
  • Double Near Pool
  • Junior Suite Ocean Front Beach Access

What’s around Iberostar Tucan All inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 33 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 33 min walk
  • Paseo del Carmen - 32 min walk
  • Yucatek Divers - 37 min walk
  • 3D Museum of Wonders - 41 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

At a glance

Key facts

Size

  • 350 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11:00 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Free water park access
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Number of spa tubs - 2
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Disabled parking
  • Accessible bathroom
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment
  • Onsite entertainment and activities

Not included
  • Airport transfers

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby

Iberostar Tucan All inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Tucan
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: MXN 20 per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

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Recent reviews

Fabulous 8.8 From 518 reviews

Exceptional 10.0
Very nice hotel but could change a few things
Love the hotel location , great service. Two things I would like to see changed - the beds and pillows . They could be upgraded for comfort . You have to make reservations at most restaurants - I wasn’t able eat at any of the nice restaurants. Pools are nice but didn’t like the layout . The only pool with a swim up bar is hidden in back of the hotel.
us3 night family trip
Good 6.0
Go elsewhere. management does not care anymore
Could have been great, but wasn't. Awesome property in great location. Wait staff were over the top attentive and gracious. Food was good to ok, but not great. Beach beautiful. Potential for greatness was spoiled by three things: 1> restaurant reservation system is ridiculous and cumbersome. Very tedious and they make you keep coming back to try and get in, which you probably will not. Have stayed at nicer resorts where they did not make you endure this ridiculous hassle. You are paying top dollar to only eat in a few mediocre restaurants. Really bad system and they are unapologetic but use every opportunity to try and sell you on a time share when you go up to get a reservation. 2> very loud and persistent noise coming from adjacent property. Loud high pitched whine from a defective HVAC. Complained to front desk twice a day every day of our 8 day stay. Promised to resolve and follow up with us. Did neither. Unacceptable! I have a video of the nose I will try to upload to this review. 3> Large stone on the beach, same color as the sand, right at the corner of the beach volleyball court. We were playing in a game that the resort organized and staffed, and my son gashed his toe on the stone. Required medical attention at our own cost. The injury eliminated his ability to do any more activity for the vacation and weeks after. No apology from hotel. Did not reimburse me for medical costs. Manager does not respond to my concerns. Go Elsewhere. You can do better!
Joe, usFamily trip

Iberostar Tucan All inclusive, Playa del Carmen

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