Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Iberostar Quetzal All Inclusive, Playa del Carmen

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 6,680 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
WiFi
Good internet service
Food
Delicious food
Wellness
Wellness & sports facilities could be improved

Iberostar Quetzal All Inclusive, Playa del Carmen

from $198
  • Standard Room
  • Junior Suite
  • Junior Suite, Oceanfront
  • Double Superior Star Prestige
  • Superior Standard Room
  • Double Near Pool

What’s around Iberostar Quetzal All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 33 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 14 min walk
  • Paseo del Carmen - 32 min walk
  • Yucatek Divers - 37 min walk
  • 3D Museum of Wonders - 41 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 101 min drive

At a glance

Key facts

Size

  • 350 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Disabled parking
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Down comforter
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Iberostar Quetzal All Inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Quetzal
  • Iberostar Quetzal Inclusive i
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal All Inclusive All-inclusive property
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Quetzal All Inclusive All-inclusive property

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: MXN 20 per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Playa del Carmen, Quintana Roo, Mexico

Recent reviews

Fabulous 8.6 From 498 reviews

Very Good 8.0
Would like to return.
Overall very good. A little disappointed in a couple specialty restaurants. Steak was favorite -went 2 times. Mexican was good. Buffets were consistently good- could always find plenty to satisfy.Wild life terrific. Our oceanfront room was worth the extra.
ANN, usRomance trip

Iberostar Quetzal All Inclusive, Playa del Carmen

Is the description of this hotel not correct? Tell us