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Hotel Frances La Maison

Photo gallery for Hotel Frances La Maison

Front of property – evening/night
Point of interest
Habitación estándar doble, accesible para personas con poca movilidad, planta baja | Individually decorated, desk, blackout curtains, iron/ironing board
21-inch flat-screen TV with cable channels, TV

Overview of Hotel Frances La Maison

Hotel Frances La Maison

3.0 star property
Mountain hotel within easy reach of Iglesia La Catedral
9.6 out of 10 Exceptional
9.6/10 Exceptional

67 verified guest reviews

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking
Calle 19 No 37-16, San Juan de Pasto, Narino, 52001
Main amenities
  • Daily housekeeping
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Garden
  • Library
  • Front desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
For families
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

About this area

Getting around

  • Pasto (PSO-Antonio Narino) - 40 min drive
  • Airport shuttle (surcharge)


  • Venecia Express - 3 min walk
  • Burguer Place John & Blue Mike - 4 min walk
  • Andres Parrilla Bbq - 6 min walk
  • Mr. Pollo La Colina - 7 min walk
  • La Cata - 5 min walk

About this property

Hotel Frances La Maison

Hotel Frances La Maison offers an airport shuttle (available 24 hours) for COP 80000 per person return. Free perks include full breakfast, WiFi and self-parking. Other highlights include a snack bar/deli and a garden.


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Free off-site parking nearby; booking required


  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast
  • Coffee shop
  • Shared microwave
  • Shared fridge
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • Built in 1995
  • Safe-deposit box at front desk
  • Garden
  • Library


  • Wheelchair-accessible
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 80000 per person (return)

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.


Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Property registration number 42010

Also known as

Hotel Frances Maison Pasto
Hotel Frances Maison
Frances Maison Pasto
Frances Maison
Hotel Frances La Maison Hotel
Hotel Frances La Maison San Juan de Pasto
Hotel Frances La Maison Hotel San Juan de Pasto

Frequently asked questions

Does Hotel Frances La Maison offer free cancellation for a full refund?
Yes, Hotel Frances La Maison does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Frances La Maison?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Frances La Maison?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Frances La Maison?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Frances La Maison?
Yes, an airport shuttle is available. The charge is COP 80000 per person return.
What are the check-in and check-out times at Hotel Frances La Maison?
You can check in from 3 PM - midnight. Check-out time is 1 PM.
What is there to do at Hotel Frances La Maison and nearby?
Hotel Frances La Maison has a garden.
What's the area around Hotel Frances La Maison like?
Hotel Frances La Maison is a short 17-minute walk from Unicentro Pasto and 18 minutes' walk from Plaza de Narino.







Staff & service




Property conditions & facilities




10/10 Exceptional

Yenny, 1-night trip
Verified guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice
David, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

elias, 1-night trip
Verified guest review

10/10 Exceptional

Benjamin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

gabriela, 1-night trip
Verified guest review

10/10 Exceptional

PATRICIA GIRALDO, 3-night trip
Verified guest review

10/10 Exceptional

Harvy, 2-night business trip
Verified guest review

8/10 Very good

Diego Fernando, 3-night trip
Verified guest review

10/10 Exceptional

My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!
6-night family trip
Verified Expedia guest review