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All properties in Gramado, Rio Grande do Sul State, Brazil

Wish Serrano

Luxury hotel in Planalto with outdoor pool and indoor pool

  • Free buffet breakfast and free WiFi
From
$120

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  • Hotel Front – Evening/Night
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Front – Evening/Night
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1 / 52Hotel Front – Evening/Night
Av das Hortensias, 1480, Gramado, 95670-000, RS, Brazil
8.6.Fabulous.
  • They did inform me before I got there that all amenities were closed

    Dec 11, 2020

  • We had a few problems at the arrival! Key was not opening the door and room with no good…

    Oct 17, 2020

See all 136 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 268 guestrooms
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Valet parking

What’s around

  • In Planalto
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Premiere
  • Family Room
  • Premier Room, Balcony
  • Junior Suite
  • Standard Room, Annex Building

What’s around

Landmarks

  • In Planalto
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk
  • Blooming Clock Church - 4 min walk
  • Rotula of Flags - 5 min walk
  • Nicoletti Square - 5 min walk
  • Sao Pedro Church - 6 min walk
  • Palace of Festivals - 6 min walk

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 66 min drive
map
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Av das Hortensias, 1480, Gramado, 95670-000, RS, Brazil

At a glance

Hotel size

  • This hotel has 268 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (BRL 40.00 per day)
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Rafting nearby
  • Children's pool
  • Tennis on site
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 11119
  • Conference space size (meters) - 1033
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Year Built - 1976
  • Elevator
  • Designated smoking areas
  • Garden
  • Fireplace in lobby

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Playground on site
  • Volleyball on site

Nearby

  • Rafting nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: BRL 2.55 per accommodation, per night

Children and extra bedsPay at property

  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Valet parking costs BRL 40.00 per day

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

Also known as

  • Serrano Convenções
  • Wish Serrano Resort Convention
  • Wish Serrano GJP Hotel Gramado
  • Wish Serrano GJP Hotel
  • Wish Serrano GJP Gramado
  • Wish Serrano GJP
  • Serrano Resort Convenções SPA
  • Wish Serrano Hotel Gramado
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano
  • Serrano Convenções Gramado
  • Wish Serrano Resort Convention Gramado
  • Wish Serrano BY GJP
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano Hotel Gramado
  • Serrano Resort
  • Serrano Resort Convenções
  • Serrano Resort Convenções Gramado
  • Wish Serrano Resort Gramado, Brazil
  • Serrano Hotel Gramado
  • Wish Serrano Convention
  • Wish Serrano Convention Gramado

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Wish Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs BRL 40.00 per day.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring barbecue. Nearby restaurants include Pizzaria Cara de Mau (3-min walk), Trattoria del Corso (3-min walk), and Cantina Pastasciutta (4-min walk).
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Wish Serrano also has a sauna and a steam room, as well as an arcade and a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .

    1 night trip, Aug 19, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!

    Inaria, 4 night romance trip, Jul 28, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Excelente hotel!

    Excelente hotel! Café da manhã maravilhoso. Limpeza impecável.

    Andre, 3 night trip, Sep 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente! Funcionários cordiais, café da manhã incrível, quartos limpos.

    1 night family trip, Sep 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Aconchegante

    Apesar de antigo o hotel é de alta categoria e esta super consevado , otima gastronimia , pisocna coberta e aquecida. Vale a pena conhecer

    george, 3 night trip, Sep 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Pra voltar sempre.

    Excelente hotel. Ótima localização, excelente estrutura, bom atendimento. Café da manhã satisfatório. Quarto amplo com linda vista para o jardim.

    Airton Cleber, 1 night trip, Aug 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Calmo e tranquilo, mesmo com movimento na cidade

    Ótima estadia! Pessoal super prestativo e que conhecem bem a cidade, estão aptos a darem boas referências de locais para passear e comer. A estrutura do hotel é muito bonita, tudo muito agradável e condizente com o ambiente serrado na cidade. O local onde fica o hotel é próximo da principal rua da cidade, pode-se fazer muita coisa a pé. Tem ótimos restaurantes próximos e pontos turísticos. Gostei muito que apesar de estar próximo, não tem barulho de carros ou de pessoas, o que é muito bom para descansar após um longo dia de passeio.

    Lucas, 2 night trip, Aug 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Não cumpriram com o upgrade de quarto - Cliente Go

    HOtel com excelente localização e estrutura. Por ser cliente Gold achei que teríamos o upgrade de quarto, o que não aconteceu. No check in foi informado que não havia disponibilidade em quarto superior, mas quando entrei no site havia disponibilidade sim.

    thiago, 2 night family trip, Aug 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente hotel, perfeito

    Maravilhosa estadia, voltarei com certeza.

    2 night trip, Aug 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Experiência ótima!! Minha esposa adorou super indico para casais.

    3 night trip, Jul 31, 2021

    Verified Hotels.com guest review

See all 136 reviews