Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Gramado, Rio Grande do Sul (state), Brazil
1 room, 2 adults

Wish Serrano

4-star4 stars
Av das Hortensias, 1480, Gramado, RS, 95670-000, Brazil

4-star hotel with 4 restaurants, near Mini Mundo
  • Free buffet breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book. 

  • Grabriel was really good and attentive. He help us , on all of our questions , Told us…Aug 19, 2020
  • People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant…Jul 28, 2019

Wish Serrano

from $100
  • Premiere
  • Family Room
  • Premier Room, Balcony
  • Junior Suite
  • Superior Room, Annex Building

What’s around Wish Serrano

Landmarks

  • In Planalto
  • Mini Mundo - 7 min walk
  • Gramado Covered Street - 8 min walk
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk

Getting around

  • Salgado Filho Intl. Airport (POA) - 103 min drive
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive

At a glance

Key facts

Hotel size

  • This hotel has 268 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID*

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Onsite valet parking (BRL 35.00 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Rafting nearby
  • Children's pool
  • Tennis on site
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 11119
  • Conference space size (meters) - 1033
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1976
  • Elevator
  • Designated smoking areas
  • Garden
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Volleyball on site

Nearby

  • Rafting nearby

Wish Serrano ’s small print

Also known as

  • Serrano Convenções
  • Wish Serrano Resort Convention
  • Wish Serrano GJP Hotel Gramado
  • Wish Serrano GJP Hotel
  • Wish Serrano GJP Gramado
  • Wish Serrano GJP
  • Serrano Resort Convenções SPA
  • Wish Serrano Hotel Gramado
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano
  • Serrano Convenções Gramado
  • Wish Serrano Resort Convention Gramado
  • Wish Serrano BY GJP
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano Hotel Gramado
  • Serrano Resort
  • Serrano Resort Convenções
  • Serrano Resort Convenções Gramado
  • Wish Serrano Resort Gramado, Brazil
  • Serrano Hotel Gramado
  • Wish Serrano Convention
  • Wish Serrano Convention Gramado

Policies

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels from Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: BRL 2.44 per accommodation, per night

Optional extras

Valet parking costs BRL 35.00 per day

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Wish Serrano

  • Does Wish Serrano offer free cancellation for a full refund?
    Yes, Wish Serrano does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Wish Serrano ?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Wish Serrano ?
    Yes. Valet parking costs BRL 35.00 per day.
  • Is there a pool at Wish Serrano ?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Wish Serrano ?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Wish Serrano ?
    You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Wish Serrano ?
    Yes, there are 4 onsite restaurants, featuring barbecue. Nearby restaurants include Pizzaria Cara de Mau (3-min walk), Trattoria del Corso (3-min walk), and Cantina Pastasciutta (4-min walk).

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Recent reviews

Fabulous 8.6 From 121 reviews

Exceptional 10.0
We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!
Amanda, us4 night trip
Exceptional 10.0
Nice, peaceful, beautiful place and have a good location...
Robinson, gb3 night trip
Very Good 8.0
Achamos a comodidade fraca pelo preço pago, mais de 2.500 por duas diárias com café da manhã. As instalações do quarto eram antigas, o quarto apertado, e devido a pandemia tinha várias restrições para uso das áreas de lazer, marcar horário, apenas uma família a cada duas horas e como nossa hospedagem era somente para duas diárias, não pudemos usufruir de quase nada, pois todos os horários já estavam preenchidos. Enfim, achamos bastante caro pelo que foi oferecido na ocasião.
Rafael C, br2 night family trip
Good 6.0
Custo benefício não compensa
Por ser um resort, o custo benefício ficou abaixo das expectativas. Limpeza deixou a desejar, utilização das áreas comuns mal administrada, café da manhã muito fraco com poucas opções e o mesmo cardápio todos os dias, além da baixa qualidade dos produtos oferecidos. Comentamos das nossas observações com os gerentes e nos ofereceram um café da manhã gourmet personalizado com data e hora agendados, no entanto ao chegarmos no restaurante o mesmo estava fechado. As piscinas não estavam tão limpas e a piscina externa muito fria, faltou um aquecimento. A piscina aquecida e as jacuzzis precisavam ser agendadas para utilização devido a pandemia, no entanto, em vários dias as piscinas ficaram vazias e não nos deixavam utilizar, alegando que os hóspedes que tinham agendado não tinham comparecido. Com relação ao estacionamento, nosso carro ficou na área externa, até aí tudo bem, mas nos cobraram R$ 35,00 por dia, muito caro. No atendimento, todos os funcionários muito bem treinados e simpáticos, com destaque para a Denise da recepção e o Ederson manobrista que além de atencioso, sempre nos dava dicas de passeios e restaurantes.
Carlos, br6 night trip
Exceptional 10.0
Hotel agradabilíssimo. Sentimos bastante segurança com os procedimentos de higienização e distanciamento. O café da manhã atrasou um pouco nos dois dias, mas justificável por conta do sistema de levarem na mesa os pedidos. No segundo dia esqueceram de comandar as omeletes mas o que veio à mesa estava bem servido
HELENA DELGADO, br2 night family trip
Very Good 8.0
Bom mas pode melhorar...
A acústica dos quartos não são boas, conseguindo ouvir os vizinhos, mas o que mais incomodou foi um barulho no encanamento batendo na parede quando corre água... Pedi garfo e faca para o quarto e tive que buscar pessoalmente, pq não enviaram...
Carlos, br2 night trip
Exceptional 10.0
O hotel fica num bosque lindo, muito verde, quadra de tênis em excelente estado
Luiz Geraldo, br2 night trip
Very Good 8.0
Experiência incrível. Ponto negativo: demora no café da manhã.
Alessandra, br1 night trip
Poor 2.0
COVID
Hotel muito bom porém não está localizado proximo aos pontos de interesse conforme descrito no site hoteis.com onde consta que está a 300 metros dos pontos turisticos e na verdade se localiza a muito mais de 300 metros e necessita de carro para ir ao centro pois está localizado num local alto próximo ao centro mas muito alto
augusto, br2 night business trip
Very Good 8.0
Hotel maravilhoso com localização ótima
Hotel maravilhoso, com localização incrível. Estacionamento pago à parte, recreação está funcionando em escala por agendamento de quartos. Limpeza está sendo realizada a cada dois dias, pedimos troca de toalhas e não foi realizada. Café da manhã incrível com agendamento. Caso alguém te ofereça um presente, saiba que será para vender clube de férias.
Felipe, br2 night family trip

Wish Serrano