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All properties in Gramado, Rio Grande do Sul State, Brazil
1 room, 2 adults

Wish Serrano

4.5-star4.5 stars
Av das Hortensias, 1480, Gramado, RS, 95670-000, Brazil

Luxury hotel with 4 restaurants, near Mini Mundo
  • Free buffet breakfast and free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

During renovations, the hotel will make every effort to minimize noise and disturbance.
  • They did inform me before I got there that all amenities were closedDec 11, 2020
  • We had a few problems at the arrival! Key was not opening the door and room with no good…Oct 17, 2020

Wish Serrano

from $103
  • Premiere
  • Family Room
  • Premier Room, Balcony
  • Junior Suite
  • Superior Room, Annex Building

What’s around Wish Serrano

Landmarks

  • In Planalto
  • Mini Mundo - 7 min walk
  • Gramado Covered Street - 8 min walk
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk

Getting around

  • Salgado Filho Intl. Airport (POA) - 103 min drive
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 80 min drive

At a glance

Key facts

Hotel size

  • This hotel has 268 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID*

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Onsite valet parking (BRL 35.00 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Rafting nearby
  • Children's pool
  • Tennis on site
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 11119
  • Conference space size (meters) - 1033
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1976
  • Elevator
  • Designated smoking areas
  • Garden
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Playground on site
  • Volleyball on site

Nearby

  • Rafting nearby

Wish Serrano’s small print

Also known as

  • Serrano Convenções
  • Wish Serrano Resort Convention
  • Wish Serrano GJP Hotel Gramado
  • Wish Serrano GJP Hotel
  • Wish Serrano GJP Gramado
  • Wish Serrano GJP
  • Serrano Resort Convenções SPA
  • Wish Serrano Hotel Gramado
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano
  • Serrano Convenções Gramado
  • Wish Serrano Resort Convention Gramado
  • Wish Serrano BY GJP
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano Hotel Gramado
  • Serrano Resort
  • Serrano Resort Convenções
  • Serrano Resort Convenções Gramado
  • Wish Serrano Resort Gramado, Brazil
  • Serrano Hotel Gramado
  • Wish Serrano Convention
  • Wish Serrano Convention Gramado

Policies

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: BRL 2.55 per accommodation, per night

Optional extras

Valet parking costs BRL 35.00 per day

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Wish Serrano

  • Does Wish Serrano offer free cancellation for a full refund?
    Yes, Wish Serrano does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Wish Serrano?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Wish Serrano?
    Yes. Valet parking costs BRL 35.00 per day.
  • Is there a pool at Wish Serrano?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool. The swimming pool will be unavailable from May 3 2021 to June 14 2021 (dates subject to change).
  • Are pets allowed at Wish Serrano?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Wish Serrano?
    You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Wish Serrano?
    Yes, there are 4 onsite restaurants, featuring barbecue. Nearby restaurants include Pizzaria Cara de Mau (3-min walk), Trattoria del Corso (3-min walk), and Cantina Pastasciutta (4-min walk).
  • What is there to do at Wish Serrano and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Wish Serrano also has a sauna and a steam room, as well as an arcade and a garden.

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Recent reviews

Fabulous 8.6 From 118 reviews

Exceptional 10.0
Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .
us1 night trip
Very Good 8.0
People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!
Inaria, us4 night romance trip
Exceptional 10.0
We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!
Amanda, us4 night trip
Exceptional 10.0
Nice, peaceful, beautiful place and have a good location...
Robinson, gb3 night trip
Good 6.0
Razoável
O hotel baixou de nível. Pouco investimento para o hóspede. Dia das mães não fizeram um agrado para as mães. A equipe de recreação excelente, principalmente seu Jorge.
br2 night family trip
Exceptional 10.0
Muito satisfeitos
Tudo perfeito! Amamos e com certeza iremos voltar
Debora, br2 night trip
Very Good 8.0
Estadia muito gostosa!
O Hotel é muito bom! É perto do Centro e bem situado para quem pode subir um morrinho. Nós gostamos porque assim fazíamos nosso exercício diário. Todos no hotel são muito queridos e educados. Os atendentes, room service e limpeza (Claudia) são muito gentis e procuram atender nossos pedidos rapidamente. O restaurante é TOP. Hotel muito cuidadoso com os protocolos da COVID. Nos sentimos muito confortáveis em relação a isto. Única reclamação: estacionamento pago e caro.
Maria Cecilia Da, br7 night trip
Very Good 8.0
Bom e limpo. Atendimento deixa a desejar
Hotel limpo e confortável, com bastante infra-estrutura. No entanto, o serviço deixa a desejar, beirando o amadorismo.
br3 night family trip
Exceptional 10.0
Otimo Hotel
Tivemos uma excelente estadia. Limpeza, recepção, café da manha. Tudo muito excelente. A camareira do meu andar (Lourdes), muito gentil e educada. Só achei o estacionamento caro.
Deisiane, br3 night family trip
Exceptional 10.0
HOTEL MUITO BOM, CONFORTÁVEL
leandro, br1 night business trip

Wish Serrano