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All properties in Gramado, Rio Grande do Sul State, Brazil

Wish Serrano

Luxury hotel in Planalto with outdoor pool and indoor pool

  • Free buffet breakfast and free WiFi
From
$140

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  • Hotel Front – Evening/Night
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Front – Evening/Night
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1 / 56Hotel Front – Evening/Night
Av das Hortensias, 1480, Gramado, 95670-000, RS, Brazil
8.6.Fabulous.
  • Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja…

    Nov 22, 2021

  • They did inform me before I got there that all amenities were closed

    Dec 11, 2020

See all 152 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 268 guestrooms
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • 1 indoor pool and 1 outdoor pool
  • Outdoor tennis court
  • Valet parking

What’s around

  • In Planalto
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Premiere
  • Family Room
  • Premier Room, Balcony
  • Junior Suite
  • Standard Room, Annex Building

What’s around

Landmarks

  • In Planalto
  • Orchids Park - 1 min walk
  • Rua Torta - 1 min walk
  • Etnias Square - 3 min walk
  • Gramado Central Avenue - 3 min walk
  • Casa do Colono Market - 4 min walk
  • Blooming Clock Church - 4 min walk
  • Rotula of Flags - 5 min walk
  • Nicoletti Square - 5 min walk
  • Sao Pedro Church - 6 min walk
  • Palace of Festivals - 6 min walk

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 66 min drive
map
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Av das Hortensias, 1480, Gramado, 95670-000, RS, Brazil

At a glance

Hotel size

  • This hotel has 268 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (BRL 40.00 per day)
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Fitness facilities
  • Outdoor tennis courts - 1
  • Spa services on site
  • Number of spa tubs - 1
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Rafting nearby
  • Children's pool
  • Tennis on site
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room

Working away

  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 11119
  • Conference space size (meters) - 1033

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Year Built - 1976
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Fireplace in lobby

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Basketball on site
  • Playground on site
  • Volleyball on site

Nearby

  • Rafting nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: BRL 2.55 per accommodation, per night

Children and extra bedsPay at property

  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Valet parking costs BRL 40.00 per day

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

Also known as

  • Serrano Convenções
  • Wish Serrano Resort Convention
  • Wish Serrano GJP Hotel Gramado
  • Wish Serrano GJP Hotel
  • Wish Serrano GJP Gramado
  • Wish Serrano GJP
  • Serrano Resort Convenções SPA
  • Wish Serrano Hotel Gramado
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano
  • Serrano Convenções Gramado
  • Wish Serrano Resort Convention Gramado
  • Wish Serrano BY GJP
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano Hotel Gramado
  • Serrano Resort
  • Serrano Resort Convenções
  • Serrano Resort Convenções Gramado
  • Wish Serrano Resort Gramado, Brazil
  • Serrano Hotel Gramado
  • Wish Serrano Convention
  • Wish Serrano Convention Gramado

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Wish Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs BRL 40.00 per day.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring barbecue. Nearby restaurants include Pizzaria Cara de Mau (3-min walk), Trattoria del Corso (3-min walk), and Cantina Pastasciutta (4-min walk).
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Wish Serrano also has a sauna, a steam room, and an arcade, as well as a picnic area and a garden.
8.6.Fabulous.
  • 8.0.Very Good

    We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!

    Mic, 2 night family trip, Oct 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .

    1 night trip, Aug 19, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!

    Inaria, 4 night romance trip, Jul 28, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    Hotel confortável

    O quarto é bem confortável, tem uma cama incrível. O banheiro é um pouco apertado a área de banho, e acredito q necessite de um retrofit, esta bem velhinho, o que nao nos atrapalhou ou incomodou! Possui uma área verde bela e bem cuidada. A piscina coberta, estava com mto cloro, a água bem turva, o olho queimava, mas com criança rs ja viu, tivemos q entrar! Já a comida não é o ponto forte do hotel, a canja solicitada, nao tinha gosto de nada e era uma água quentinha rs O café da manhã, pela minha experiência em gramado, 7x em diferentes pousadas e hoteis, ficou mto a desejar! Pouco variedade e alimentos pouco saborosos. Algumas vezes, bolos velhos, secos e duros. Amo Gramado pelo café da manhã rsrsrs nao foi o caso aqui!

    5 night family trip, Nov 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Decepção

    O hotel está precisando muito de uma boa reforma e melhor manutenção e limpeza dos espaços (quarto/ restaurante café da manhã/ espaço kids...) Na chegada, a recepção te passa para um "serviço de concierge", que nada mais é que uma captação de cliente para venda do clube de férias deles. Extremamente desnecessária a abordagem, ja que não se trata de um serviço de concierge. Nosso quarto estava muito empoeirado, foi realmente uma decepção.

    4 night family trip, Nov 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Avaliação Razoável

    O Hotel não entrega aquilo que diz que faz..Não tem foco no cliente.

    IVONETE, 6 night family trip, Oct 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Atende as expectativas!

    Tudo ótimo! Bom custo beneficio

    Pedro, 1 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Precisa melhorar

    Necessita aprimoramento. Estrutura necessita de reforma para se manter como um 5 estrelas.

    mathias, 2 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Recomendado

    Hotel muito bom. Super bem localizado. No coração de Gramado.

    Antonio A, 3 night trip, Oct 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Foi agradável, Hotel bem localizado, café da manhã bem sortido,

    Pericles, 3 night family trip, Oct 9, 2021

    Verified Hotels.com guest review

See all 152 reviews