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Pepperclub Hotel & Spa, Cape Town

5 stars
Cnr Loop and Pepper StreetCape TownWestern Cape8001South Africa, 800-491-6126
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Vibe
Decent vibe
Cleanliness
Could use a good cleaning
66See all 66 Hotels.com reviews
From 764 reviewsTripAdvisor Traveller Rating

Pepperclub Hotel & Spa, Cape Town

Hotel Info: 866-539-8117

from $211
  • Superior Suite, 2 Bedrooms
  • Deluxe Room, 2 Bedrooms
  • Superior Suite, 1 Bedroom
  • 1 Bedroom Superior Deluxe
  • Deluxe Suite, 1 Bedroom
  • Deluxe Studio
  • 1 Bedroom Deluxe
  • Superior Deluxe Studio
  • Penthouse, 3 Bedrooms
  • Superior Studio, 1 King Bed
  • 2 Bedroom Superior Deluxe
  • Deluxe Studio, 1 King Bed
  • Deluxe Suite, 3 Bedrooms
  • 2 Bedroom Deluxe

At a glance

Key facts

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free valet parking

  • Self parking *

Offsite

  • Area shuttle *

  • Beach shuttle *

  • Free shopping center shuttle

  • Casino shuttle *

  • Theme park shuttle *

Also known as

  • Pepperclub Cape Town
  • Pepperclub Hotel
  • Pepperclub Hotel Cape Town
  • Pepper Club Luxury Hotel Cape Town Central
  • Pepperclub Hotel & Spa Cape Town, South Africa
  • Pepperclub
  • Pepper Club Luxury Hotel And Spa

Policies

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • 1 percent tourism fee will be charged

Optional extras

Self parking costs ZAR 100 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 650 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

Area shuttle service to the beach, casino, and theme park is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach shuttle (surcharge)
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
Working away
  • 24-hour business center
  • Meeting rooms 4
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2010
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Cayenne Spa has 3 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days.

Dining

Sinatras Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Sauna

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Pepperclub Hotel & Spa, Cape Town’s small print

Also known as

  • Pepperclub Cape Town
  • Pepperclub Hotel
  • Pepperclub Hotel Cape Town
  • Pepper Club Luxury Hotel Cape Town Central
  • Pepperclub Hotel & Spa Cape Town, South Africa
  • Pepperclub
  • Pepper Club Luxury Hotel And Spa

Policies

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • 1 percent tourism fee will be charged

Optional extras

Self parking costs ZAR 100 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 650 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

Area shuttle service to the beach, casino, and theme park is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 66 reviews

Pepperclub Hotel & Spa, Cape Town
Outstanding5.0 / 5
The staff were very friendly and attentive. I would definitely stay here again.
10 night business trip
Pepperclub Hotel & Spa, Cape Town
Fair2.0 / 5
Harrasment from an employee
We had an unfortunate experience at the Pepperclub. My female friend and I arrived on a Saturday, and despite being there at the correct time for check-in, our rooms were not ready for about 45 minutes. Not the biggest problem to have, so we waited in the lobby and chatted with the concierge [Jacques] for a bit. Once ready, he helped us bring our bags up to our room. I gave him a small tip, knowing it may not be customary but he was very helpful. A few minutes later, the phone in our room rang. My friend answered, thinking it was Jacques, but the man on the other end said he was "Jacques' friend". He then told my friend that he saw us in the lobby and thought we were pretty. He then asked if he could come up to our room and say hi. This is horrifying because it meant that the caller was someone who worked for the hotel and looked up our room number. I immediately went downstairs, where management gave us a new room [same floor], and said that the head of security would be there all weekend if we needed anything. We ended up deciding to stay and changed our names on the reservation. No further concerning events took place, but it was enough to keep us from returning.
7 night trip with friends
Pepperclub Hotel & Spa, Cape Town
Fair2.0 / 5
2 out of 5
I don't understand how this hotel is classified as 5 star. It is 3 star, at the very best. Staff weren't very courteous - some didn't seem happy to be there; room was average; food was average; decor and design was average but no ambience; construction was happening nearby; wifi kept cutting out every 40 minutes so you had to logon every half an hour using the silly cutout paper they hand you when you check in; elevator, floors and window surfaces hadn't been wiped down so they looked grimey. Pepperclub charge for luxury but are not. I visited Pepperclub after other five star hotels like Queen Victoria, POD and the Westin which were by far better - they are cleaner, offer complimentary coffees and water, wifi is a breeze, there's attention to detail, and staff seemed happy to work there. Not at PepperClub. I think it's the management who don't have an eye and touch for a five star - not the staff. I wish I had never stayed there, it was not worth it at all.
1 night trip
Pepperclub Hotel & Spa, Cape Town
Excellent4.0 / 5
Great service, nice accommodations -- but noisy
Loved the hotel generally. Food was excellent. Spa services good. Room comfortable. However, the noise from Long Street until 2:00 am every night made it difficult to sleep -- earplugs were the solution. Otherwise, would have highly recommended it to others.
4 night romance trip
Pepperclub Hotel & Spa, Cape Town
Poor1.0 / 5
Horrible!
Very loud place so sleeping is impossible. DO not go there unless you want to feel like in the night club but than why stay in hotel? Service and food average and according to price horrible.
2 night trip

See all reviews

Pepperclub Hotel & Spa, Cape Town

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